Zürich Metropolitan Area
Insurance executive with over 25 years of experience in the global market. Career developed at Zurich Insurance, with stints in LATAM and Europe, among others. Experience in structuring, turnarounds, and scale-up of operations, with emphasis on leadership in structural projects of operational excellence, leading over 200 people in more than 30 countries. Development of strategic plans, P&L structuring, and operational performance management for different global regions, leading everything from strategies for innovation and digital transformation of operations to the structuring of multinational programs focused on strategic account management and new business. Constantly focused on value propositions, also works with efficient insurance portfolio management, leading market and business risk analyses, M&A processes, and integrations. Also experienced in technology project management, with emphasis on leadership in Change Management processes related to SAP modules. Degree in Accounting and an MBA in Business Management. His international experience made him fluent in English and Portuguese, in addition to his native Spanish. Results-oriented, supports companies in building high-performance teams and brands.
Responsible for structuring transformation projects across global operations, monitoring quantitative and qualitative results in these regions, acting as a Business Partner to the Executive Management in these countries, and initiating structured actions for people, technologies, strategic account management, and other business fronts. Key activities: + Strategic planning for the area + Structuring and managing Operational KPIs, defining strategic projects; global + Development of multinational programs, supporting operations in deliveries + Monitoring of operations results (transactional, qualitative and financial) + Working with operations in LATAM, Europe, Asia, Pacific, Emerging Countries, etc. + Interface with all executives in these regions, bringing the perspective of headquarters to each one + Strategic insights on the business, market, products, technologies, etc. + Acting in the Go to Market of strategies and needs with operations + Interface and relationship with the executive management of headquarters in Switzerland + Leadership of global squads across 33 countries (˜200 people).
Responsible for Operations, Procurement, Facilities, Travel, and Multinational Programs in Brazil, led everything from planning, budgeting, and operational efficiency management to strategies to support customer experience management and the company's major accounts in the region. Also notable for being the Head of LATAM responsible for communication, alignment, and engagement between the Zurich Group (Switzerland) and Latin American countries. Key activities: + Strategic planning for the area + Structuring and managing Operations, prioritizing investments and projects + Mapping and reviewing all operational processes in these areas + Looking at new technologies, bringing in BPOs to support this management + Support in the strategic management of large accounts, such as Nestlé, Natura, and Votorantim + Management of the daily performance of shared services, with a focus on efficiency + Leadership of integration processes, such as that experienced with the M&A of QBE Insurance + Presentation of results to regional and global executive leadership + Leadership of 150 people
Leadership of the operational structure of the “Global Corporate” segment in Latin America, defining everything from planning and budgeting for the region, to strategic account management, market and risk analysis, as well as relationships with major brokers; operating in 6 countries. Key activities: + Defining the operational strategy for the “Global Corporate” segment in Latin America + Structuring the budget, prioritizing investments in the 6 countries of operation + Supporting product development and strategies, as well as the value proposition of each product + Building and strengthening processes and models for the customer journey + Strategic management of market and risk assessments for each account in the portfolio + Structured the UWS (Underwriting Service Support) area in Latin America + Implementation of a Greenfield operation in Colombia (from planning to execution) + Management of strategic KPIs, generating insights for operations + Presenting results to executive leadership + Constant liaison with the global team in Switzerland + Leadership of 35 people