United Kingdom
Dynamic retail and operations professional with proven experience in both fast-paced warehouse management and frontline retail leadership. As a former B&M Floor Manager, I developed strong expertise in team supervision, customer service excellence, merchandising, and sales performance. Transitioning into my role as a Warehouse Operations Manager at Gorillas, I successfully managed my own site, overseeing end-to-end logistics, staff management, inventory control, and process optimization.
• Managed daily store floor operations, ensuring excellent customer service and sales performance. • Supervised and coached team members, driving productivity and adherence to company standards. • Oversaw merchandising, stock replenishment, and promotional displays to maximize sales. • Monitored KPIs, sales targets, and implemented strategies to improve performance. • Ensured compliance with health & safety, loss prevention, and operational procedures. • Acted as a key point of contact between store management, staff, and customers.
• Managed full end-to-end warehouse operations, including receiving, storage, inventory, and dispatch. • Supervised, trained, and developed warehouse staff to meet performance and safety standards. • Oversaw inventory control, cycle counts, and stock accuracy. • Monitored KPIs, implemented process improvements, and optimized efficiency. •Ensured compliance with health & safety, audits, and company policies. • Controlled site budgets, costs, and resource allocation. • Acted as primary point of contact for senior management, suppliers, and carriers.