Argentina
I have eight years of experience in customer service and sales, working across a variety of industries and sales channels. My background includes both in-person and phone-based sales, offering a wide range of products and services. In customer service, I have worked with different companies in roles ranging from frontline support to technical assistance and back-office operations. I am a dynamic and proactive professional, strongly committed to continuous personal and professional development. I am outgoing, adaptable, and highly motivated by results. I enjoy working with clear objectives, consistently meeting and exceeding targets. I value being part of an organization where growth is encouraged, and I am known for giving my best effort—and more—to contribute to the company’s success.
Actively map out and prospect new business opportunities Update and manage all sales activities, opportunities, and account information in CRM Consistently achieve a monthly quota of qualified opportunities
Executed provider’s onboarding processes on the app. Reached and prospected new leads through different channels. Assisted stakeholders to increase their performance on the app. Presented benefits to new customers. (Created new relationships with CCBI and other institutes). Contacted new suppliers of our database and advise them on the use of our platform and its management. Documented all activities in HubSpot and Salesforce.Executed provider’s onboarding processes on the app. Reached and prospected new leads through different channels. Assisted stakeholders to increase their performance on the app. Presented benefits to new customers. (Created new relationships with CCBI and other institutes). Contacted new suppliers of our database and advise them on the use of our platform and its management. Documented all activities in HubSpot and Salesforce.
Attend and respond to customer inquiries in a timely and professional manner, whether through phone calls, emails, live chat, or other communication channels. Provide assistance and guidance to customers in product selection, purchasing processes, order tracking, issue resolution, and other related queries. Accurately record and update customer information, reported issues, and actions taken in the customer service management system. Identify opportunities to improve customer service processes and procedures and collaborate with the team to implement effective solutions. The Customer Service Agent will be the primary point of contact between our company and our customers. They will be responsible for providing exceptional service and efficiently resolving customer inquiries, complaints, and requests. The primary goal is to ensure customer satisfaction and maintain a positive and long-lasting relationship with them.
Responsible for driving brand awareness and advocacy by working directly with consumers, promoting both POS Systems and a payment platform • Owned customer’s experience across the entire customer lifecycle, including onboarding, driving adoption, continual engagement, and expansion • Conducted consumer-facing activities demonstrating key features, assisting customers with the setup of our devices, account setup, troubleshooting hardware issues running diagnostics to ensure equipment is fully functional• Responsible for driving brand awareness and advocacy by working directly with consumers, promoting both POS Systems and a payment platform • Owned customer’s experience across the entire customer lifecycle, including onboarding, driving adoption, continual engagement, and expansion • Conducted consumer-facing activities demonstrating key features, assisting customers with the setup of our devices, account setup, troubleshooting hardware issues running diagnostics to ensure equipment is fully functional
Cold calling, product or service promotion, lead generation, customer relationship management, achieving sales targets, data entry and documentation, handling objections and rejection, problem-solving,