Zurich, Zurich, Switzerland
With over 18 years of experience in IT management and business engagement, I am a global IT manager at Hitachi Energy, where I lead the IT strategy, governance, and delivery for the grid automation business unit. I am also pursuing an executive MBA in digital transformation at the University of Zurich, where I am learning how to leverage emerging technologies and innovative practices to create value and impact for my organization and customers. Previously, I worked at ABB as a business engagement manager for operations and IT, where I supported the digitalization, optimization, and integration of various business processes and systems across regions and functions. Some of the skills that I have developed and applied throughout my career include IT service management, moderating, information technology, and IT reliability. I am passionate about driving change, collaboration, and excellence in the IT field, and I enjoy working with diverse and talented teams to deliver solutions that enhance performance, efficiency, and customer satisfaction.
Specifying and verifying key requirements in customising the CRM, ERP and PLM (SAP) systems Testing and verifying of changes as a result regarding customizing requirements Designing and implementing business processes across the business units of allgroup-wide companies within the SMS Concast group Executing and co‐ordinating of the communication strategy across the business units within the SMS Concast group Providing maintenance and continuous development support services of the existing software environment Co‐ordinating workflows within the SMS Concast group Providing user support and user training services for key users Co-ordinating and managing external third-party software and service suppliers Managing security and internal controls as well providing user guidelines Co-ordinating backup, network administration, server administration and security related functions across the IT enterprise within the SMS group
Planning and providing maintenance support of the server infrastructure Setting and maintaining the Citrix XEN‐App-Serverenvironment Providing update management with WSUS Designing of backup scenarios
Providing maintenance, support and continuous development services to the ERP system which interfaced with the financial accounting and internal cost calculation systems Maintaining and evaluating of the electronic time management systems Planning implementing, executing and controlling data backup management Oracle database (Versions 8–10) and SQL data base server administration experience Participating in the planning and purchasing of the IT infrastructure Implementing and providing administration support of the of virtual server farm in a high availability environment Managing the von Active Directory (version 2003)