Orlando, Florida, United States
Medical and Pharmaceutical Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. A strong planner and problem solver who readily adapts to change works independently, and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. A reputation for dependability, honesty, dedication, and enthusiasm.
•Record keeper of customer inquiries and transactions, recording details of inquiries on account •Quote pharmacy benefits for accuracy and notate the account •Manage customer service inquiries from members, providers, and physicians related to pharmacy benefits •Investigate and research to resolve problems in a timely manner •Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints •Refer patient to appropriate health care services or resources •Convey positive company image by professional, courteous, accurate, and timely response to every order •Read and comprehend information in a fast paced environment