Munich, Bavaria, Germany
As a Senior ServiceNow Consultant and Project Manager with a background in IT consulting, quality assurance, and solution architecture, I bring over eight years of experience delivering impactful solutions for global clients. My expertise spans ServiceNow ITSM, ITOM, SPM and SecOps, as well as test management and automation, enabling seamless integrations and robust workflows tailored to client needs. With certifications in ServiceNow (CSA, ITSM, ITOM), ITIL, and PRINCE2, I ensure excellence in project delivery and continuous improvement for transformative digital solutions. Passionate about helping businesses harness ServiceNow’s potential, I’m dedicated to elevating user experience and driving operational efficiencies.
Co-founder and Managing Director of Diaspore Consulting, specializing in end-to-end ServiceNow implementations across ITSM, ITOM, ITAM, CSM and SPM. I help organizations design, build, and optimize scalable ServiceNow solutions that align with their processes, governance structures, and long-term platform strategies. My work spans architecture, development, and technical leadership—from greenfield implementations to complex integrations and platform transformations. I focus on clean data models, automation, CMDB accuracy, secure integrations, and delivering solutions that are easy to operate and maintain. I work closely with stakeholders across IT, security, operations, and business domains to translate requirements into robust, production-ready platform capabilities. Always aiming for clarity, reliability, and real value in every implementation.
- Collaborate with clients to understand their business needs, pain points, and process requirements and translate these into functional and technical requirements for the ServiceNow platform. - Design ServiceNow solutions based on best practices, ensuring they align with the client’s objectives including mapping out workflows, data models, and integrations with other systems. - Customize ServiceNow applications by creating new fields, forms, UI policies, and client scripts as well as configuring modules like ITSM, ITOM, SPM and SecOps based on client requirements. - Develop integrations with external systems using IntegrationHub, REST or third-party connectors to ensure seamless data flow between ServiceNow and other tools. - Write and debug code, primarily using JavaScript, to create or modify ServiceNow applications, business rules, script includes, client scripts, and UI actions. - Perform testing on developed solutions, identify bugs or issues, and ensure that they meet the client’s functional and technical requirements. - Suggest improvements for existing ServiceNow applications, identify areas for automation, and help clients leverage new features released in ServiceNow upgrades. - Conduct training sessions for end-users and administrators and provide ongoing support after deployment to ensure smooth adoption. - Work closely with other ServiceNow developers, project managers, and client stakeholders to ensure alignment and effective delivery of solutions.
- Responsibility as a system architect for integrating individual modules into our overall system (ServiceNow). - Design internal structures, workflows, and logic. - Manage internal and external developers for developments and projects. - Provide technical solution consulting for individual modules. - Perform software development and developer testing. - Analyze and resolve issues in 2nd-level support ensuring rapid resolution, escalation & maintenance of high service quality. - Perform release upgrades or changes to production solutions using an agile approach. - Development & maintenance of Automated Testing Framework (ATF) to optimise test processes & increase efficiency.
Problem: Covid and the ongoing recession are forcing financial institutions to concentrate their physical locations in major cities in Kenya while closing down their branches in rural areas. The majority of the population however, lives in rural areas. This leads to digital and financial exclusion of a large part of the country's population. A main hinderance to this being a lack of digital identity verification. Opportunity: High internet penetration throughout the country coupled with ubiquitous mobile phone and mobile money usage. Solution: I founded LegitID Digital Solutions to enable any Kenyan to securely sign a legally binding contract from the comfort of wherever they are. All they would require is a national identification document, mobile capable device and an internet connection. By using cloud technologies, facial recognition and biometrics, LegitID is able to provide it's customers with a service for securely, rapidly and reliably verifying the identity of it's potential customers in near real time. This not only helps them fasttrack their onboarding processes but also greatly increases the user experiences on their digital platforms.
- Responsible for the overall quality of software developed at Biomax AG - Shaping the continuous development of quality management (Test automation strategies & solutions) - Technical management of the QA Team.