Greater Minneapolis-St. Paul Area
As the Director of Product Management at Taco Bell, I lead the technology efforts to optimize the team member and customer experience across multiple ordering channels and platforms. I have over 20 years of experience within technology and Quick Service Restaurant industry, including software development life cycle, product management and delivery, engineering, quality assurance, implementation and support. My core competencies are product management, team leadership, innovation, and customer satisfaction. I am passionate about developing talent, building productive and optimized teams, and creating innovative technology solutions that improve the operational efficiency and profitability of Taco Bell. My mission is to deliver best-in-class restaurant technology products that enhance the convenience, speed, and quality of service for our customers and team members.
Driving Front of House Technology roadmap across 7,000+ Taco Bell restaurants, including Point of Sale, Kitchen Innovation, and in-store Payment systems. Innovating restaurant technologies with the restaurant team members and customers in mind.
Leading technology efforts to optimize team member and customer experience as Product Manager of Front of House Technologies, including Point of Sale, Kitchen Display Systems, Drive-Thru technologies and Payment Systems.
Led group of Reliability Engineers in proactive support, break/fix and enhancement development to support various restaurant technologies. Also led our Data Management Team, responsible for creating and maintaining menu data and configurations for multiple ordering channels across the organization.
Designed and implemented QA testing processes of a new company ERP system. Provided best practices and recommendations to improve the testing process.
Processed, collected and analyzed client data to generate weekly and monthly reports for management.