Rochester, New York, United States
“Everything works out in the end. If it hasn’t worked out, it’s not the end.” -Shawn Inmon, Author
Administer the infrastructure that keeps the organization running—ensuring secure, stable systems that support teams delivering essential services to clients. The focus is on reliability, cybersecurity, and efficiency across both on-prem and cloud environments. Key Responsibilities: • Manage core systems including Windows Server, Azure, networking, and VoIP • Streamline operations through automation and proactive monitoring • Maintain compliance with cybersecurity standards and IT general controls • Work across departments to align technology with organizational needs • Evaluate vendors and solutions to support long-term growth • Develop clear documentation and performance reporting to guide planning The work supports more than just systems—it supports the mission. By maintaining a strong IT foundation, the agency can stay focused on helping people live more independent and fulfilling lives.
Promoted to lead global IT operations, cybersecurity, and infrastructure strategy for a 450+ user organization across international sites. Reported to the CFO and managed a seven-person team including engineers, analysts, and developers. Responsible for high-level planning, team development, service delivery, and strategic partnerships. Key Achievements: • Directed cloud infrastructure strategy and led the successful migration from on-prem VMware to Azure, enhancing scalability and resiliency. • Oversaw helpdesk modernization, introducing an AI-driven support bot that increased first-call resolution by 40%. • Spearheaded enterprise-wide security upgrades, including deployment of BeyondTrust for privileged access and CrowdStrike for endpoint protection. • Guided the replacement of legacy network infrastructure with centralized Meraki solutions, improving visibility and performance. • Ensured compliance and continuity through centralized monitoring, Veeam/Backblaze backups, and regular DR testing. • Collaborated with Halma Group IT to align governance and participate in global leadership initiatives
Served as a senior technical lead during a period of IT insourcing and modernization. Provided hands-on design, implementation, and support of core infrastructure systems across the enterprise. Worked closely with IT leadership to develop resilient systems and improve service delivery across departments. Key Contributions: • Designed and deployed VMware cluster environments and contributed to the foundational architecture of enterprise IT systems. • Integrated Azure AD and Microsoft 365 tools to streamline identity and productivity platforms. • Maintained and audited complex network infrastructure, including switching, routing, and edge security. • Implemented centralized monitoring, automated deployment (OSDeployer, PDQ), and patch management (Automox). • Developed secure, redundant backup and recovery workflows using Veeam and Backblaze. • Provided global escalation support and after-hours assistance for critical systems and teams.
In my role at Lytespeed, I specialized in designing and implementing infrastructure operations and management solutions tailored to both existing and new client environments. My responsibilities spanned systems administration, engineering support, and end-to-end service delivery—both onsite and remotely. I leveraged a suite of tools including AutoTask, Datto RMM, ScreenConnect, Acronis Cyber Protect, and QNAP Q’Center to optimize performance, strengthen security, and ensure reliable support for clients and internal teams across diverse platforms.
As Lead Engineer, I directed enterprise-wide technology planning, deployment, monitoring, and support, serving as the primary escalation point for system administrators and helpdesk staff. My work focused on strengthening infrastructure security, ensuring regulatory compliance, and enhancing operational efficiency across a 12-site network. Key Achievements: • Network Security & Connectivity: Managed firewalls and switches supporting 100+ concurrent IPsec VPN tunnels with 2FA, maintaining secure, high-performance connectivity across a multi-site mesh network. • Compliance & Security Enhancements: Led implementation of security and compliance tools including Nagios, Netwrix, KnowBe4, CodeTwo, FastTrack PAM, and SentinelOne XDR to meet N.Y. SHIELD Act requirements. • Email System Modernization: Upgraded Microsoft Exchange from 2010 to 2016 and integrated Barracuda SaaS for spam filtering and archiving, improving reliability and data protection. • IT Operations Automation: Deployed ManageEngine and PDQ for streamlined ticketing, MDM, AD self-service, SAML 2.0 SSO, patch management, and device provisioning. • Data Platform Migration: Led migration from legacy AS/400 CRM to a modern SQL Server solution, building a centralized data warehouse to improve accessibility and analytics. • Virtual Infrastructure: Managed a VMware 6.5 HA environment with three hosts and a 40TB Nimble SAN over 10G iSCSI, ensuring robust performance and uptime.
This emergent interim position contributed to the continued success of North American Breweries, Inc. (Magic Hat, Genesee, Labatt USA, Portland, and Pyramid breweries and alehouses) by ensuring continuity in performance and quality of service provided by the Information Technology department. - Managed IT helpdesk (service-desk) which provided technical support to staff. Defined metrics/benchmarks, and the standards and processes which were documented and followed - Compiled data and reported KPI’s, metrics, expenditures and trends to senior management. Identified and recommended opportunities for improvement, and growth - Direct management of multiple team and multiple vendor resources covering all server operations, network infrastructure, enterprise applications, and desktop support services nationally - Responsible for the development and maintenance of a $3.2 million yearly departmental budget, emphasizing revenue generating and cost-cutting solutions while delivering advancements in core user-facing technologies - Responsible for the development and maintenance of IT business continuity planning and disaster recovery systems and services