Fort Collins, Colorado, United States
Extensive experience in supply chain industry with focus on inbound, outbound and transportation operations. Strong focus on data review, analysis and communication with the goal of developing and refining processes to advance business objectives. Dedicated leader with excellent communication and organizational skills and advanced knowledge of transportation, warehouse, and asset management software. Proven track record of success driving key performance indicators (KPIs) to 98.5% accuracy or higher to increase growth and profitability higher and improving processes to increase shipment efficiency, accuracy, and on-time delivery. Areas of Expertise: Implementation Management Inbound Logistics Management Operations Management Logistics Analysis and Forecasting Final Mile & Reverse Logistics Complex Issue Resolution and Strategy Development Continuous Process Improvement Project Management Employee Development Vendor Compliance Inter-modal Operation Technical Skills: SAP (GMP, WMP and YMS), MercuryGate Transportation Management System (TMS), other custom TMS systems.
• Responsible for project management including scope assessment, customer requirement definition, resource assessment, project plan development and tracking as well as support and issue resolution during implementation. • Managed a customer implementation with target of annual shipping cost savings of $20M. • Created support and process documentation to enable smoother transition to new TMS software • Created training materials and conducted in-depth system training for associates in 1651 physical locations (stores and DCs) via in-person and online sessions. • Able to understand roles of teams to be involved in project, efficiently bring them together with defined topics to promote clear communication, faster resolution, faster action completion and tighter project timelines.
- Managed a team of analysts responsible for $3B+ of annual inbound inventory. - Analyzed system data for inbound goods and develop forecasts, trends and other statistics reporting. - Utilized forecast and trend data to proactively identify future space or capacity constraints for 3PL responsible for managing warehouse operation. - Worked closely with senior leadership (Director, VP and SVP ) to present data and provide recommendation in order to facilitate strategic planning to support inbound operation. Includes QBR, weekly status meetings and annual Logistics Meetings in US HQ. Work with 3PL partners managing receiving warehouses to optimize receiving and to improve throughput by reviewing KPI metrics, forecasting, space utilization trends and other key indicators to identify gaps and areas of improvement. - Worked with multiple drayage partners to establish inbound process, priority communication management, peak season volume management (based on forecasting); conduct QBR and KPI review within preset intervals. - Implemented enhanced EDI communications for carrier base by understanding and communicating data requirements and interaction. - Managed and supported 3PL partners with issue resolution ranging from Inbound Exception Process to supporting advanced SAP functions.
• Manage full truckload (TL), less than truckload (LTL), and small pack transportation for 4 national client accounts generating $90 Million in annual revenue. • Oversee day-to-day operations and lead and develop a 14- person transportation team, maintaining a high level of accuracy in daily activity and documentation. • Manage 400-800 inbound orders per week, including transportation planning and order receiving and processing. • Monitor data accuracy of incoming orders to maintain 100% inventory accuracy at time of reception. • Track and trace management for in-transit materials and collaborate with receiving facilities to resolve any inbound inventory discrepancies. • Proactively manage company KPIs, including delivery accuracy, timeliness, and reception of goods within 24 hours of delivery. • Ensure all processes are followed and implement process improvements to further streamline operations. • Perform quarterly process QC audits and monitor weekly reports to ensure accurate process completion. • Communicate with customers and third parties to ensure timely project completion and quick issue resolution. Key Accomplishments • Effectively managed KPI team requirements, resulting in 98.5% or better quarterly KPI accuracy. • Traveled on-site to provide transportation support, resulting in a 13% increase in efficiency. • Implemented new transportation/warehouse management software, including defining processes, training end users, performing user acceptance testing, and establishing weekly reporting to monitor process effectiveness. • Expanded team by 110% over the course of 3 months to accommodate business growth and assisted in the creation of a weeklong training course for the new hires. • Coached team members into new and advanced roles through a 2-month associate development plan.
• Managed and processed 300-600 weekly customer requests for goods delivery. • Oversaw order volumes for the team and utilized weekly order efficiency reporting to monitor performance. • Managed Final Mile logistics and worked closely with management to ensure KPI requirements were met. • Served as first point of escalation for resolution of all customer and third party issues. • Communicated with team to address successes, challenges, and any changes within the team or organization. Key Accomplishments • Co-managed a client sub-project involving $10.5 Million in materials delivered over a 2-week span, resulting in a 99.3% on-time delivery rate. • Ensured completion of a highly time-sensitive hardware installation by personally delivering goods to a site. • Became a systems super-user, training associates in system functions and assisting with the creation of a super-user knowledge base over the course of 6 months.
• Ensured accurate order entry, shipment tracking, and timely delivery. • Performed Final Mile logistics delivery planning and execution and ensured process compliance. • Maintained a flexible schedule to accommodate varying customer needs in different geographic regions. • Built and maintained lasting professional relationships with customers, receiving facilities, and carriers. • Collaborated with third party entities to resolve any material or shipment discrepancies. Key Accomplishments • Worked on-site at receiving locations to improve the receiving process and provide assistance with material discrepancies, resulting in an inventory accuracy increase from 40% to 96% by time of departure. • Recognized by senior management for providing exceptional service on complex customer projects by ensuring timely delivery and completion.
• Ensured inventory levels were replenished in accordance with business needs. • Optimized minimum/maximum inventory requirements. • Managed transportation of defective goods and goods sent back to repair facilities. • Performed monthly inventory audits. Key Accomplishments • Optimized inventory for 3 retail locations, resulting in an average score of 98.5% for inventory accuracy. • Traveled to a newly acquired regional market to set up inventory and train employees in a 1-week time period.