Greater Tampa Bay Area
Experienced Project Manager with a demonstrated history of working in the building materials industry. Skilled in Sales, Project Estimation, Project Coordination, Project Management, and Strategic Planning. Strong program and project management professional with a Bachelor of Arts - BA focused in Business Management from South University.
Complete all project manager duties such as running of the project from awarded to completion Providing proposals for materials Onsite surveying of current building conditions Continued onsite consultations where needed Providing a schedule of recommended products Purchasing and shipping of approved products Providing proposals for any changes or added materials
Created and implemented the Quality Engineered Products Hardware Division for the company Provided leadership, coaching and development for employees within the company Provided solutions to customers for hard to fill requests and escalated matters Completed all project manager duties such as shipping and receiving, estimating projects, onsite consultations, tagging hardware, etc. Provided world class customer service with a 98% retention rate via face-face or over the phone Provided customer service to all customers via face to face or phone by the following: preparing customized plans for customers for their projects regarding hardware and door frames for construction Utilized Hardware software to prepare schedules for hardware and door frame projects
Provide customer service to all customers via face to face or phone Accurately identify customer needs and meet those needs 95% in each interaction Handle escalated issue to retain customers and obtain repeat business Perform all purchasing for orders placed Provide analytical and interpretative services on blueprints(take-offs) Prepare hardware schedules to provide direction of usage for customer specific projects Prepare proposals customized to the customer request and major construction projects