Greater Chattanooga
I spent six years navigating the complexities of manual logistics before realizing that the biggest roadblocks weren't on the road—they were in the data. Now, as an AI Automation Engineer, I build intelligent workflows using Make, Zapier, and Gemini AI to turn manual chaos into streamlined systems. My background as a self-employed delivery driver taught me the value of efficiency and precision, which I now apply to building hospitality chatbots and automated sentiment analysis pipelines. I’m always looking to connect with fellow automation enthusiasts or talk about the future of AI in logistics. Reach out, or let's connect here!
•Managed high-volume delivery logistics since 2020, consistently maintaining a high on-time delivery rate through strategic route optimization. •Operated as an independent business owner, managing all operational logistics, customer communication, and shop-and-deliver tasks with 100% accountability. •Leveraged data-driven decision-making to select high-value offers and optimize daily schedules for maximum operational efficiency.
•Developed an end-to-end automated sentiment analysis pipeline using Make and Gemini AI, reducing manual feedback review time by approximately 80%. •Modernized a manual 7-step customer support workflow by mapping current processes in Miro and identifying three key areas for AI integration to reduce human error. •Built a hospitality-focused AI chatbot designed to handle common guest inquiries (check-in, FAQs), improving response times and customer satisfaction metrics.