Germany
Strategic operations leader with 8+ years’ experience scaling food and logistics startups across Europe. Expert in process design, team leadership, and P&L management — with a passion for making healthy, sustainable concepts scalable.
• Leading product development team of the fliit App and structured setup of the fliit API • Restructuring the HR department: building a new team, a long term company culture and improving the hiring process for quicker and more relevant matches • Coaching and setup of the company wide fliit training academy • Setting up a new, country-wide B2B logistics network increasing efficiency, lowering unit costs while compartmentalizing service level • Build-up payment and Back Office providers improving cash flow and automation
• Setup Carrier self service platform with tracking API, POD management, revenue forecast and tour planning • Build and manage the Daily Operations and Backoffice Teams from 1 to 24 FTEs and add additional outsourcing capacities • Reduce customer service time by 95% and increase in automated tracking from 0% to 93% • Ensure successful operations for all fliit customers during 330% revenue increase with 270% proactive issues solving increase • Transform Reporting from google sheets to fliit Database and Dashboard visualizations for Operations and Management
• E2E Project Owner of 15 simultaneous projects with medium six figure project volumes • Controlling, quality assurance, forecasting, price and timeline negotiations of all active projects • Process creation and optimization for the business unit, setup of the entire internal company wiki • Set up and Key Account Management Germany wide service provider network (painting and flooring): Process creation, network development, term negotiations and controlling • Planning and execution of quarterly goals with the OKR system