East Gwillimbury, Ontario, Canada
•Technical lead for 18 global enterprise user applications, including: •DocuSign consisting of 15 accounts with 4000 users and 100K envelopes per year •Adobe Creative Cloud containing 7000 Users •Minitab Stats and Engage with 700 users •Dell Premiere global ordering portal for 80 countries, 30 standards and 200 users •Managing user application integration with third party software such as Service Now, Okta, Workday, etc. •Responsible for securing apps utilizing Okta SSO as an IdP, enhancing user experience and security •Automating user on/off boarding, manager approval process and software installation •Projects including: •SNow Software Asset Management team to integrate user applications for license management and per user spend •SugarCRM update from version 6 to 14. Technical lead for infrastructure procurement, configuration and installation •Dynamics AX 2012 CU upgrade to accommodate Windows Server 2012 R2 to 2016 migration. Project consisting of full CSA Validation and UAT of application. •Planning and implementation of Okta IdP for enterprise apps using change control and Agile methodology •Forecasting and brainstorming methods to reduce corporate IT spend •Enhancing user experience from application request to installation with SNow and SCCM/MECM automation
•Business partner and country IT lead to implement corporate global standards for Canadian operations •Ensure an excellent customer experience with zero impact on business activities •Worked with infrastructure teams to determine scope, implement timelines and communicate milestones with stakeholders and employees. •Projects included: •Managed the rollout of OKTA to Canadian employees •O365 local tenant to global tenant. •Managed and oversaw the consolidation of Canadian O365 tenant into FME global tenant. •Worked with endpoint team to install and configure O365 clients for a successful cutover •Ensured that mail routing and domains were successfully migrated •Consolidation of local Canadian support contracts with global partners to reduce spend •Piloted user AD domain migration from local to global AD. Tested, validated and provided clear instructions for user self migration via SCCM packages •Complete network upgrade, consisting of a Cisco switch hardware refresh, VLAN consolidation, Firewall migration from Sophos XG to Palo Alto, NAC migration from ForeScout to ClearPass, VPN migration from Pulse Secure to Global Protect, Certificate PKI migration for endpoints and MPLS to SDWAN. •Migration of on prem PBX to Webex and NICE InContact •Mobile device refresh and MDM migration from Airwatch to InTune. •Service Now integration for in country IT support. •Veeam backup infrastructure transitioned to global functional experts. Trained and provided documentation for Canadian backup procedures and policies •Worked with ITSM leads to migrate L1 helpdesk to global providing 24/7 support •Blade hardware refresh to extend chassis service life while maintaining security posture •Technical lead for in country's Dynamics AX 2012 R3 CU upgrade. •Technical lead for in country's SugarCRM upgrade.
•Directed day-to-day IT operations •Delivered consistent and quality mentoring, training, evaluations and goal setting •Developed and managed the IT department's annual budget •Reviewed and renewed all IT related support and maintenance contracts •Maintained strong working relationships while negotiating vendor contracts and renewals •Completed thorough risk assessments and deployed strategies to improve data security (ISO 27001) •Anticipated and reviewed aging technology and infrastructure •Oversaw and developed technology migration plans •Conduct vulnerability assessments and mitigated risk (PEN tests, aging equipment and software, etc.) •Responsible for security infrastructure (NGFW, VPN, Email Gateway(s), Network Routing, etc.) •Designed, purchased, and implemented new Sophos Firewall solution, including the creation of Firewall rules, IPS/Web/ATP policies, configured high availability, and VPN tunnels (IPSec and RED devices) •Designed, purchased, implemented & maintained new Dell blade environment used for SQL cluster and virtual infrastructure. •Monitored and maintained the company’s storage (SAN and NAS) needs and capacity, increased/created/deleted LUN's •Managed and maintained routing and VLAN configuration •Managed and maintained PBX at corporate sites (CUCME/Unity, PRI, analog lines, etc.) •Responsible for our corporate ERP system, including EDI •Facilitated the implementation and transition from Dynamics AX 4.0 to 2012 R3, including data export/import, integrity, testing and cut-over plan. •Created custom reports in PERL for users outside of ERP, both to email and dumping to a share location •Configured O365 tenant for Teams •Facilitated migration from on prem Exchange to O365 tenant including mail routing, client configuration, etc. •Responsible for Veeam backup infrastructure, strategy and retention
• Maintaining and implementing home networks, including wireless and wired connections • Install network based printers and dedicated Home Servers • General PC repair, upgrades and new system builds based on clients needs • Install and troubleshoot Windows based Operating Systems and applications
• Functioned as part of a network team providing second level technical support for over 500 000 users, handling over 100 tickets per day • Worked under strict service level agreements, resolving user issues within 24 hours • Used highly developed multitasking skills in order to provide efficient and friendly customer service and achieve a high level of customer satisfaction • Resolved issues regarding Active Directory, VPN access, software installations, Microsoft Office Suite and network connections • ID Administration • Created and disable users, exchange objects and disk shares • Added users to mailboxes, distribution lists, servers, programs and applications • Troubleshoot permission issues and modified user accounts • Resolved escalation issues
•Assisted with routine updates and help desk •Imaged and formatted computers with Symantec Ghost •Modified User accounts such as password reset and permissions •Installed Windows 2003 on servers and XP rollouts on laptops/PC