Lithonia, Georgia, United States
Exceptional experience and ability to focus and analyze on difficult problems and situations in real time using diagnostic remote trouble shooting situations and skills to provide optimized customer specific structured systems solutions. With a focus on the establishment of extraordinary customer service relationships focused on what is best for the customer. Using Self-motivated individual skills with the ability to multi task while also remembering to accentuate personal skills and remaining people and team oriented. Proficient with various Window Products such as Windows 7/8/10, NT 4.0/XP, Excel, Access, MS Word, Visio and other data programs, Proficient with data base management and design.
1st Level Online Support
Currently an Independent Contractor for Companies such as Barrister Global Services Network, Peak Systems INC., On Force, and Field Nation to provide Help Desk, Installation, and other assorted services. Conducted Project responsibilities consisting of coordinating the details and personnel needed for the deployment schedule as promulgated between Hewlett Packard and the responsible agency requesting upgrade to refresh computer equipment Projects for ranges from workstations, Laptops, laser printers, dot matrix printers, and any connected equipment.
Responsible for the input and implementation of customers order requests for BVOIP service a voice over IP Data service offered by AT&T. Managed to maintain service input range of 98 percent during assignment.