Ware, England, United Kingdom
Dynamic and results-driven IT professional with extensive experience supporting high-pressure environments, particularly within the financial services sector. Adept at delivering seamless end-user support, managing technical projects, and driving operational excellence through meticulous attention to detail and a commitment to user satisfaction. Highly skilled in resolving complex technical challenges, minimizing downtime, delivering excellence in service, building trust and rapport within teams and optimising system performance. An analytical problem-solver with expertise in procedural documentation, process management, and a strong technical foundation in Microsoft technologies, virtual desktop infrastructures, and network systems.
Lead development and support of Microsoft Windows RDS Server solution; services including Microsoft SharePoint 2019, Microsoft Teams, Microsoft 365, Entra, MailEnable; Primary responsibility ensuring seamless onboarding of projects to the host solution, monitor and maintain optimal performance across host solution and assist in implementing automation by collaborating with developers and stakeholders to ensure project delivery aligns with requirements.
DevOps ownership for containerised SaaS platform: triage, incident response and root‑cause analysis across 40+ Docker micro‑services and PostgreSQL clusters. Assisted with CI/CD release candidacy to production, including quality gates and SAST Updated release cadence performance testing processes, improve efficiency and streamline documentation and delivery workflows. Collaborate with product owners under SAFe 6.0, providing sprint metrics, risk assessments and production‑readiness sign‑off.
Client-facing IT delivery for 350+ front‑office and back‑office users (Asset Management, Wealth Management, Trading) within a highly regulated Swiss private bank. Delivered 1st/2nd line end-user support (60%) and infrastructure-level troubleshooting (40%) in a high-pressure environment, consistently meeting SLAs and recognised by London COO for exceptional front-office service Project‑managed multi‑phase Windows 10 / Intune / Entra migration: 400 endpoints, zero unplanned downtime, enabling biometric ‘Hello for Business’. Project managed Exchange 2016 migration to new HP ProLiant cluster Orchestrated annual DR/BCP fail‑over (VMware SRM & VNX replication) Championed Teams rollout: designed e‑learning, webinars and floor‑walk clinics
On‑site escalation engineer for high‑frequency hedge‑fund and private equity environments, ensuring zero‑latency trade execution and regulatory compliance. Maintained trading platforms, included Bloomberg, FactSet, FXall, Eze OMS/Compliance and Thomson Routers, sustaining >99.9 % availability. Stepped up as Interim Service Delivery Manager (Q4 2015) – streamlined ticket workflows and slashed backlog by 40 %. Served as primary escalation point for managed service partners, overseeing incident updates, operational reporting, and infrastructure alerts to ensure service continuity. Delivered Sophos AV & SafeGuard rollout (60 endpoints) and Maas360 MDM, meeting FCA data‑protection directives.
Led Office 365 and Windows Server migrations across 26 serviced office sites. Managed multi-site desktop deployment and developed QA test plans for over 250 systems. Coordinated SharePoint and Exchange Online migrations with third-party vendors.
Delivered VDI and ISO 27001 compliance projects for financial clients and data center environments. Managed Windows 7 enterprise rollout and VMware deployments across national sites. Recognized for initiative and client-first service across multiple high-profile accounts.