Fort Collins, Colorado, United States
Administered Microsoft 365 suite for a high volume of clients across multiple fields and modalities. Configured and maintained networking equipment, SonicWALLs, & HPE/ Aruba Switches. Consistently exceeded completed ticket volume expectations with high marks from clients on speed of issue resolution. Served as key point of contact for ticket escalation throughout the organization, including escalation from leadership. Entrusted with higher complexity client issues on a tier-based system for ranking of ticket difficulty.
Work directly with end users on issues ranging from PC hardware\software issues all the way to troubleshooting on-premise or cloud based Windows servers and everything between.
Provided comprehensive support for hardware infrastructure, including server configuration and maintenance for Dell and HP desktops and servers. Contributed to team efforts in high-pressure environments, consistently meeting tight deadlines and ensuring system availability and reliability. Enhanced customer relations and support by resolving user issues, earning commendations for service excellence.