Cypress, Texas, United States
Business Operations Analyst II/Data Analyst at Kforce. Currently supporting HPE Global Strategic Sourcing group ensuring HPE supply chain run smoothly. Former student in the Health Informatics and Health IT Certificate Program at the University of Austin with experience as an Efficient Financial/Operations Manager with a BBA in Finance and diversified experience in the finance and retail sector. Accomplishments demonstrated by lowering company expenditures and exceeding management goals. Exposure to budgeting, planning, and accounting. Looking to build upon my existing skill set in analytics and transaction execution in leading to increasingly responsible positions in Healthcare and IT. Excellent communicator, agile learner, and ethical leader. Efficient team player in the group and individual environment. Passionate about Quality control, Employee Retention and Customer Services. Proficient in QuickBooks, Microsoft Office. Fluent in English and Vietnamese.
Selling merchandise and providing customer service as per company standards (i.e., greet and acknowledge customers, solid product knowledge, and all other components of customer service) Responsible for attaining weekly goals for jewelry sales, opening credit cards, and opening Star rewards Stay informed on current promotional events and sales Responsible on keeping up with new jewelry products and educating customers on the new products
Troubleshoot quotes for sales team so they can compete with others Analyzed pricing each day to ensure partners have the correct pricing and will go back to IT team to get pricing fixed as it can cost thousand to millions of dollars if pricing is not the same Escalate issues with IT team to ensure sales and support team can ensure customers can get sales quotes in a timely manner Test new fixes in back end of application to ensure all additions work properly before it is given for all sales personnel to use
Report to the supply chain team in support of a variety of IT Transformation initiatives. Support data cleansing and automation activities, including comparison between legacy and future state data models
Voalte Training and Orientation Management. Voalte System Issue Escalation Management. Translate users needs into detail requirement specifications. Support the system installation through the implementation cycle. Performs Configuration analysis for system design associated with projects. Analyzes system problem and modification. Coordinate implementation and update of second.
• Participated in nurse call implementation and Voalte application upgrade • Participated in ITIL change management and decision-making meeting • Exposed to revenue cycle and clinical workflow for inpatient setting • Obtained Epic training for EpicCare ambulatory and inpatient fundamentals • Accompanied the simulation team in the Simulation Theater during a crisis simulation exercise at the TCH Pediatric Simulation Center