Washington, District of Columbia, United States
Anthony Collins is a senior-level Enterprise Architect and IT Solution Architect with diverse experience that encompasses complex IT strategy and Cloud service management design, data center operations, enterprise architecture development, business process re-engineering, performance management, federal capital planning, program management, application development and infrastructure modernization projects within the commercial, civilian federal and DoD sectors. He believes EA is about ensuring that every process and system is optimized for performance and aligns with the Strategic Vision. It's about creating an IT infrastructure that is not only innovative and cost efficient, but also adaptable to changing business needs, assuring long-term sustainability and effectiveness. In Strategic Modernization roles, he uses engagement management skills to bridge the gap between client business objectives and project delivery teams. This is achieved by applying a combination of business analysis, cross-product technical knowledge, system integration knowledge and vast experience to leverage the appropriate processes, products, and technologies for an IT project. He designs and delivers solutions for Managed Service customers in line with ITIL and/or industry best practice. He stays ahead of trends and seizes opportunities to explore new technologies, continually assessing their relevance to the organization's goals. In Enterprise Architecture roles, he has served as a Business, Performance and Technology Architect identifying material gaps between the current and target architectures. He works collaboratively with management and staff to develop roadmaps to modernize the technology landscape and accelerate the transition to a target architecture state. He ensures that a business-centric view is taken in defining capabilities and creating IT strategies that drive the organization to become more agile, innovative, and responsive to strategic business needs. Specialties: Enterprise Architecture (TOGAF, FEAF & DoDAF) delivery and management, Digital Strategy & Roadmaps, ITIL v3 Expert, Data Center Operations IT Service Management (ITSM) organization enablement, Cloud Services transition management (SaaS, IaaS), Service Strategy, Service Design, Service Operations, Service-Oriented Architecture (SOA), Solution Design (Agile service orchestration, application integration, collaboration services). ITSM Tools: ServiceNow, BMC Remedy, HP ITSM EA Tools: Mega, Troux, Orbus IBM Rational System Architect, Business/Development Tools: Microsoft 365. JIRA
Senior Enterprise Architect, at the Transportation Security Administration (TSA), currently leading the maturation of the TSA Enterprise Architecture (EA) Performance and Risk Layers to facilitate a holistic approach for Executive and IT decision-making. Duties include the identification, capture and maintenance of the agency's performance data in a decentralized platform or Enterprise Data Mesh (EDM). I assist senior management and stakeholders with visualizing the linkage between the strategic business capabilities and the performance goals outlined in the TSA Strategic Plan. My position plays a critical role in multi-disciplinary modernization strategy teams, designing and building realistic roadmaps for a high-performing IT organization. This is accomplished through the structures of business-centric and data-driven enterprise architectures. The primary tools being Line-of-Sight (LoS) models showing the linkage between TSA's performance, business, data, application, technology, and security architectures that support TSA's major investments. The collection of performance data is achieved by leveraging the annual Planning, Programming, Budgeting & Execution (PPBE) process. I collaborate with the business offices to develop reports, analytics, and metrics. I also participate in the growth and implementation of Technology Business Management (TBM) data capture and process creation for mapping the cost allocations and resource consumption supporting the Federal Information Technology Acquisition Reform Act (FITARA). TBM provides TSA leadership with verifiable IT cost data to optimize run-the-business spending. These efforts are building blocks in an integrated dashboard of "Cost, Risk, Performance" data to be used to positively impact architectural decisions and TSA service delivery. The development of this Executive tool is based on the Federal Enterprise Architecture Framework (FEAF) which provides a coherent linkage to the context of the TSA's Mission.
Solution Architect supporting the CGI Chief Solution Architect, Delivery Teams and Business Development functions in designing and deploying viable cost-effective, technical and operational solutions for Civilian Agency and Defense Department IT mission areas. I used a personal depth in areas of IT Strategy, Governance, ITIL enablement and transition, Enterprise Architecture (EA), IT Service Management (ITSM) tools and automation, Service Integration and Management (SIAM), and their relationships to Cloud migration and Enterprise operations modernization efforts. I defined and drove business-IT solutions that used innovative business processes, architectural and technical frameworks to provide client stakeholders with viable, high value solutions to complex business problems, combining aspects of Digital, BPO, applications development, applications management and infrastructure services. Responsibilities: • Drove solutioning for complex deals involving multiple service lines and technical domains as part of RFI, RFP and informal deal processes, by working collaboratively with clients, intermediaries and internal technical experts to build high impact solutions, in the authoring of responses to federal RFPs • Envisioned a transformation roadmap that aligns with the strategic and tactical direction of the client • Worked with Business Stakeholders and Project Managers to understand inefficiencies in clients’ existing business processes and applications and recommend solutions based on changing customer demands and emerging technologies • Maintained a current knowledge of the technology industry and Federal IT marketplace and determining the impact of emerging policy, infrastructure and/or applications software on new and existing solutions. • Developed visual, standards-based EA or ITSM solution models and white papers that support the understanding and governance of technology solutions, technology principles and technical roadmaps
Served as a Senior IT Service Management (ITSM) engagement manager, leading all aspects of ServiceNow implementation projects. Provided leadership and direction for improving and implementing client processes with the ITIL and ServiceNow frameworks in mind. Acted as communication conduit to executive sponsors and stakeholders. Shared knowledge of the ServiceNow platform suite, including experience with Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge, and Continual Service Improvement (CSI) with clients. Developed project plans following Evergreen Systems implementation methodology. Accountable to executive sponsors for schedule, budget, execution quality and delivery of key project initiatives. Provided guidance and facilitated communications between the client's Point of Contact, the Evergreen developers, and the client's ServiceNow Administrators throughout the effort to ensure project success and additional value. Coordinated onshore and offshore DevOps teams responsible for maintaining and sustaining the ServiceNow platform. Managed the agile "battle rhythm" of break/fix, enhancements, and/or major rollouts on the platform. Participated in all technical aspects of project and solution delivery including: • Developing solutions using the perspective of the customer • Leading and prescribing clients to best practice • Participating in and/or leading discovery workshops, customer meetings and conference calls • Estimating time or resources needed to complete projects • Communicating to project progress and forecast changes • Attending sprint planning and review meetings • Defining Service Catalog taxonomy and governance • Collaborating with team members to achieve project goals • Managing customer requirements and delivery expectations • Providing best practice guidance to less experienced consultants • Proactively keeping ServiceNow skills current • Contributing to corporate and industry thought leadership
Provided implementation expertise for ITIL practices at the Office of Personnel Management (OPM) in support of the OPM private Cloud build and development. Provided strategic insight to all IT Service Management disciplines and practices adopted across the client’s IT Operation and Shared Services organization. Facilitated organizational change through the orientation and training of OPM personnel in the concepts, use, and integration of ITIL processes. Supported efforts to design and implement ITSM technical solutions necessary to automate processes and support the lifecycle of end-to-end IT services and IT processes within the OPM Cloud environment. * Conceptualized and designed end-to-end solutions for Cloud Platforms, Cloud Services, Cloud Operations and Cloud On-boarding requirements * Created transformational roadmaps for Cloud platform maturation * Defined business, functional and non-functional requirements for the administration, monitoring, deployment and system evolution of the OPM Cloud Platform * Modeled ITIL process requirements and integrated them with the OPM Cloud Service Models * Assessed existing process maturity and fitness for use in the new Cloud Platform * Defined process change by integrating new and existing processes * Communicated process changes impacting Cloud operations management * Collaborated with the ITIL Process Owners to implement updated IT governance policies * Worked to underpin IT services and security with implementation of IT governance * Designed and re-engineered Information Technology support and operations for the client * Recommended operational improvements to the BMC Remedy ITSM workflows * Defined DevOps Continuous Delivery automation and governance practices * Facilitated rapid improvement for problem solving and continuous process improvement. * Tested the operational readiness of Enterprise Management Services prior to production usage
Provided expertise and leadership in planning/design/build/deployment of Next Generation Data Center modernization, Service-Oriented Architecture (SOA), Cloud Computing and Green IT initiatives to assist organizations align their IT vision and strategy with their enterprise sustainability goals, based on Enterprise Architecture and Information Technology Infrastructure Library (ITIL) best practices. Performed as a key member of an executive management team responsible for meeting cost, schedule and quality requirements of a large infrastructure deployment and support programs. My roles included: Enterprise Architecture Management – Q’Max Solutions Inc.. Interim Chief Enterprise Architect/Lead Enterprise Architect for Q'Max Solutions Incorporated. Q'Max is a Canadian-based, global oil drilling fluids manufacturer and drilling fluids technical services provider. I worked with corporate leadership in Canada, United States, Mexico, Brazil and India to set direction and goals for global IT strategy, planning and architecture, governance, portfolio management and compliance. The resulting deliverables a defined business process model and service offerings, and EA governance process integrated with a five-year IT Strategic Plan and business technology roadmap. Desktop/Server Virtualization Pilot & Deployment Task - Defense Logistics Agency (DLA) – Project Manager, led team in the planning and testing of the enterprise-wide deployment of Virtual Desktop Infrastructure (VDI). Designed an agile Citrix XenDesktop/XenApp infrastructure, defined evaluation criteria, conducted a pilot, and created a multi-year roadmap for transitioning the DLA organization to a virtualized, service-based platform. I had responsibility for the full project lifecycle from inception through delivery (plan, design, build, deploy, and support) for Citrix XenDesktop and XenApp environments, including third-party tools to improve user experience.