Barcelona, Catalonia, Spain
I help companies build long-lasting client relationships and scale revenue through strategic account management, proactive communication, and cross-functional collaboration. With experience across customer service, content moderation, and sales for global brands like Meta, Airbnb, and LinkedIn (TDCX), I’ve developed a solid understanding of client needs in both B2C and B2B environments. My multilingual background (Italian, Spanish, and English) allows me to manage diverse markets and connect effectively across cultures. I’m passionate about helping businesses optimize their sales and customer success processes — whether it’s improving retention, expanding existing accounts, or streamlining workflows with tools like CRM systems and LinkedIn Sales Navigator. Always open to conversations about sales, customer success, and growth strategies. Let’s connect.
As a Sales Development Representative at SoftwareOne, I focus on outbound prospecting and lead qualification for the Italian public sector market. My role involves engaging with decision-makers, understanding organizational needs related to cloud, software licensing, and IT optimization, and generating qualified meetings for the Account Management team. As a Sales Development Representative at SoftwareOne, I help organizations across the Italian market identify opportunities to optimize their IT investments, accelerate digital transformation initiatives, and maximize the value of cloud, software licensing, AI, and workplace productivity solutions. I work with public sector entities, educational institutions, healthcare organizations, research centers, utilities, and private enterprises, engaging with key stakeholders to understand business and technology challenges, qualify opportunities, and connect them with the right SoftwareOne experts. Key responsibilities: Prospecting and engaging decision-makers through phone, email, LinkedIn, events, and marketing campaigns Identifying business needs and qualifying opportunities across Public Sector, Education, Healthcare, Research, and Enterprise organizations Generating and coordinating qualified meetings with Account Managers and solution specialists Supporting pipeline growth through structured lead management and CRM accuracy Collaborating with cross-functional teams to align messaging, outreach strategies, and customer engagement plans Promoting SoftwareOne solutions spanning Microsoft Cloud, Modern Work, AI, Licensing Advisory, Software Asset Management, Cybersecurity, and Infrastructure Modernization Building trusted relationships with stakeholders and contributing to long-term customer success
As a Strategic Advisor for the LinkedIn project at TDCX, I handle inbound inquiries primarily for the Italian market, while also supporting several other international regions including Benelux, Nordics, Central and Southern Europe, the Middle East, and South Africa. I guide potential clients through LinkedIn’s business solutions, helping them identify the right tools to achieve their goals. Key responsibilities: • Assessing client needs and recommending tailored LinkedIn solutions (e.g., LinkedIn Learning, Hiring, Sales Navigator) • Generating qualified opportunities and facilitating handovers to the appropriate sales teams • Managing multilingual chat interactions using CRM tools like Dynamics 365 • Providing support in Italian, English, and Spanish across multiple regions
- Moderated content on social media platforms, ensuring compliance with policies and guidelines. - Managed sensitive situations with professionalism and discretion. - Collaborated in teams to optimize processes and improve content quality.
Supported hosts and guests across the Italian and Spanish markets, ensuring smooth resolution of booking, payment, and policy-related issues. Handled high-stakes situations with professionalism and empathy, maintaining top-tier satisfaction scores (CSAT > 90%). Collaborated cross-functionally with Trust & Safety, Payments, and Policy teams to improve user experience and process efficiency. Trained in conflict resolution, communication, and policy compliance within a fast-paced, multicultural environment.
- Managed appointments and provided customer service in a luxury setting. - Coordinated with clinical staff to ensure a high-quality guest experience. - Delivered exceptional guest service in luxury hospitality environments, managing high-profile clients and resolving issues efficiently. - Developed interpersonal and multitasking skills that translated directly into client relationship management and sales.