Jeddah, Makkah, Saudi Arabia
Experienced operational excellence and training coach with a background in hospitality industry as Assistant Operational Excellence Manager at Dose Cafe, K.S.A. Instrumental in collaborating to refine procedural methodologies and enhance customer experience. Integral in creating comprehensive Operations Excellence Manual and implementing digital Operations Audit. Led unannounced Operation Excellence Reviews across extensive store network. Played a pivotal role in Kudu restaurant management training initiatives, Guest Service workshops and Care Excellence Reviews at Kudu Company for Food and Catering. Demonstrated strong leadership in Senior Restaurant Manager role at Burger King, Abu Dhabi Airport Branch. Notable expertise in overseeing diverse F&B brands at SSP Emirates at Abu Dhabi Airport. Proven track record of upholding quality standards and optimizing efficiency at Hyatt Regency, Dubai. CORE COMPETENCIES • Strategically Optimizing Operational Processes: Demonstrated ability to strategically analyze, reengineer, and optimize complex operational processes to drive efficiency, reduce costs, and enhance overall performance. • Designing and Delivering Effective Training Programs: Proven skill in designing tailored training programs that engage learners, foster skill development, and align with organizational objectives. • Championing Unwavering Quality Assurance and Compliance management: Adept at championing and executing rigorous quality assurance measures, ensuring products and services consistently meet or exceed established standards, implementing robust compliance strategies, and ensuring adherence as per industry standards. • Inspiring and Guiding High-Performing Teams: Exceptional leadership prowess, inspiring teams through clear direction, effective communication, and fostering an environment of collaboration to achieve operational and quality milestones. • Inspiring and Guiding High-Performing Teams: Exceptional leadership acumen, inspiring teams through clear direction, effective communication, and fostering an environment of collaboration to achieve operational and quality milestones. • Mastering Financial Acumen: Proficient in analyzing financial data and make sound financial decisions, implementing financial goals and developing a plan to achieve those goals
• Collaborated synergistically with key stakeholders including the Operations Manager, COO, and CFO to enhance procedural methodologies and orchestrate the implementation of pioneering strategies, resulting in a marked augmentation of overall operational efficiency. • Demonstrated a notable achievement by effectuating a substantial 30% reduction in adverse customer feedback pertaining to the brand's holistic experience, thereby demonstrating a transformative impact. • Crafted and structured a comprehensive Operations Excellence Manual for the brand, orchestrating seamless collaboration with the Training Manager and prescribing exacting standards that subsequently came to define operational excellence. • Spearheaded the ideation and development of a digital Operations Audit tailored to the brand, meticulously curating Quality, Service, and Cleanliness checklists that were universally implemented across the entire expanse of KSA's store landscape. • Executed unannounced quarterly Operation Excellence Reviews (OER) spanning all 45 KSA stores, diligently upholding the commitment to operational brilliance and driving continuous improvement.
• Orchestrated and successfully obtained certifications for KRMT (Kudu Restaurant Management Training) initiatives, effectively guiding a cohort of more than 80 managers, including Area Managers, Restaurant Managers, and Assistant Restaurant Managers. • Spearheaded comprehensive Guest Service workshops tailored to elevate the proficiency of guest order takers across the entire region, ensuring a superior level of guest satisfaction. • Directed and endorsed rigorous Food Safety and Product Quality training sessions for Service Crews, coupled with an advanced tier of Food Safety Management training dedicated to managers within the region. • Strategically orchestrated and executed meticulous Care Excellence Review (CER) audits encompassing a vast network of 60 restaurants within the Eastern region, consistently upholding stringent operational standards. • Spearheaded the formulation of weekly reports integral to CER, SOS (Speed of Services), and comprehensive training plans, effectively representing the Operations Excellence Department at a kingdom-wide level.
• Served as the Senior Manager of a high-performance restaurant venue at Abu Dhabi International Airport under SSP, overseeing operations around the clock, with direct accountability to the Assistant General Manager. • Orchestrated the achievement of financial targets and customer contentment, demonstrating adeptness in budgetary adherence and customer relationship management. • Assumed a pivotal role in upholding standards of excellence encompassing Quality, Service, and Hygiene, thus upholding the revered "Burger King Guarantee." • Galvanized an impressive 97% surge in restaurant sales coupled with a remarkable 75% upswing in customer footfall from 2014 to 2015, achieved by elevating the average customer spend by 12%.
• Orchestrated the Food & Beverage concessions as a Restaurant Manager/Duty Manager within SSP Emirates LLC, demonstrating expert oversight under the purview of the Operations Manager. • Spearheaded critical pre-launch initiatives, encompassing comprehensive orientations, meticulous training programs, and the strategic recruitment of talent, ensuring the seamless execution of opening procedures. • Successfully oversaw the management of distinguished brands such as Hippopotamus French-style restaurant, Segafredo, Upper Crust, and Cafe Ritazza, including the bustling Food Court offering an eclectic selection of pizza, pasta, and Arabic buffet options. • Distinguished as a dedicated trainer for the Food Travel Expert (FTX) program within SSP Abu Dhabi branch, contributing significantly to the professional development and proficiency enhancement of the team. • Assumed responsibility for the meticulous preparation and approval of staff work schedules and transportation arrangements, demonstrating astute organizational acumen in optimizing staff efficiency and logistics.