St Louis, Missouri, United States
Empathetic leader with over two decades of experience in acute and post-acute care. Initiator of quality of care change initiatives. Known for blending data-driven insights with a deep commitment to the human side of care. I am recognized for building trust, fostering collaboration, and translating complex challenges into actionable steps. Passionate about balancing the head and heart, ensuring people feel supported and empowered throughout the journey.
Holistic support to the Sisters of Mercy, ensuring their well-being through personalized care planning, advocacy, and resource coordination. I visit Sisters in their homes, assisted living facilities, and hospitals, collaborating with healthcare providers and Sister Life Ministers to address their health and wellness needs. Our person-centered and mission-driven approach ensures dignity, respect, and seamless care. We proactively identify solutions, bridge healthcare gaps, and advocate for compassionate, faith-based elder support.
We partner with leaders to deliver organizational insights with emotional intelligence: a holistic head + heart view of people, process and structures in crafting strategy. We cultivate team effectiveness by aligning stakeholders, building trust, and accelerating progress on key priorities. Coaching and mentoring is foundational to our work. We develop people from the inside out, to thrive amidst uncertainty and disruptive change. We partner to design and operationalize accountabilities which demonstrate rapid cycle successes and build momentum creating greater engagement and positive results.
Founding member of the Goleman Emotional Intelligence Coaching and Training Programs. Working with Daniel Goleman and the Goleman team, I designed products and services, operationalizing Goleman's ground-breaking theory of Emotional Intelligence. Contribute to all aspects of performance, creation, and delivery of products and services. Including: • Coordinated, innovative strategies to accomplish objectives and boost long-term profitability • Developed and served as a faculty member and meta-coach for a rigorous 9-month leadership coaching certification program that graduated over 150 participants • Developed live and online training courses completed by thousands of professionals. Satisfaction and completion levels for asynchronous courses exceed national benchmarks • Facilitated leader development programs for multi-national enterprise clients in pharma, tech, and financial services • Research and development of theoretical underpinnings of product and solution design choices • Lead for implementation of GEI International Coach Federation program accreditation
James A. Hamilton Book of the Year Award winner, Advancing Relationship-Based Cultures explains and expands a fundamental and often overlooked truth in health care: It is the confluence of relational and clinical competence that advances relationship-based healing cultures. A relationship-based culture is one in which a critical mass of people provides care and service with relational competence. In these cultures, the skills that foster relational competence are actively developed, nurtured, practiced, reinforced, and evaluated. While countless thought leaders have championed the importance of improving relationships, this book provides a practical how-to for the creation and nurturance of healthy relationships in health care.