Oakland, California, United States
Customer-focused professional with experience partnering with customers, sales teams, and leadership in fast-paced SaaS environments. I’m passionate about building trusted relationships, simplifying complex workflows, and ensuring customers see real value throughout their journey. Currently at Rippling, I collaborate closely with Account Executives, mentor new team members, and act as a bridge between customers and internal teams to support smooth handoffs and strong first impressions. I’m known for balancing empathy with business goals while maintaining a high standard of execution. Previously at Advertise Purple, I supported a growing sales organization through CRM management, large-scale prospecting, and process optimization. I also hired and managed a small team, strengthening my leadership and cross-functional communication skills. I bring a customer-first mindset, strong communication, and a proactive approach to driving adoption, retention, and long-term success.
• Interview, hired, and managed a small team of skilled personnel • Prospected thousands of leads utilizing LinkedIn Sales Navigator, Zoominfo, Hunter.io, and Zoho CRM while working closely with the BDR team • Assisted the CRM Manager in curating the website to fit the company's needs on an ongoing basis • Stayed organized in a fast-paced environment, paying close attention to detail, and ensuring all opportunities were set up correctly
As second in charge of a large food service organization, I used my leadership and business skills to: • Manage a team of 7 people to put out a product for +400 customers per week • Successfully meet three deadlines a day under immense pressure in a dynamic environment • Work closely with individual patrons to customize their experience and maximize satisfaction • Help budget purchases and inventory daily for the most efficient use of resources at the lowest cost to the association • Work with a 55-person staff to promote a strong sense of community, loyalty, and pride in the organization • Operate as a liaison between upper management and staff to best assess and communicate patron necessities and to delegate assignments accordingly