Annika Lönn

Senior Operations & Service Leader | Verksamhetsnära genomförande | Struktur & förbättring

Greater Gothenburg Metropolitan Area

About

Senior operational leader with a strong track record of creating structure, alignment and delivery in complex, fast-moving environments. My experience spans operational leadership, business execution and change implementation in service- and delivery-intensive organizations, often in contexts where growth has outpaced structure. I have repeatedly taken ownership of the space between strategy and day-to-day operations – ensuring that goals, systems and people actually work together in practice. I am particularly strong in roles that require: aligning sales, operations, systems and stakeholders turning unclear or fragmented processes into workable structures driving execution, follow-up and continuous improvement leading cross-functional teams without relying on hierarchy Throughout my career I have worked close to operations, with responsibility for performance, resources, risk and delivery. This includes improving KPI outcomes, strengthening governance and compliance, optimizing resource use and leading complex projects from planning through execution. I thrive in environments where clarity, accountability and long-term value matter – whether in established organizations or growing companies in need of structure and operational grip. Curiosity, pragmatism and a strong sense of ownership shape my leadership style. Open to roles within operations, service delivery, business operations and execution-focused leadership.

Experience