Vienna, Virginia, United States
Analytical and innovative IT professional specializing in business systems analysis with project management ability to deliver project on schedule and within budget. Task oriented and energetic in meeting project goals. Take calculated risk when necessary but thoughtful when making decision to minimize unnecessary risks that would incur additional cost to customers. Motivational team player able to bring cohesiveness to create productive team environment. Proven areas of expertise: Business Requirement | System Analysis | Project Management Release Management | Quality Assurance | User Training Data Analysis | Change Management
Managed complex projects to deliver products to increase revenue and reduce operational cost while minimizing business risk. Provided subject matter expert support to customers and IT partners on system and process solutions to increase end user productivity. • Collaborated with business and IT partners in developing business cases, resulting in overall project approval rate over 50%. • Analyzed sales and marketing forecast data, calculating ROI of proposed project and defining plan viability. Assisted account management in presenting business case to business sponsors and impacted organizations. • Performed key SME role on Enterprise Payment Platform integration project team with requirement analysis, system design, User Acceptance Testing (UAT) and training development. Delivered project successfully on time with minor production defects despite challenges of having IT partners using different SDLC methodologies (Waterfall and Agile) impacting overall project schedules. • Managed small demand project reducing costs on prepaid phone warranty program by engineering business rules and automating warranty fees in prepaid care application with minimal development cost. Automation reduced service and repair costs $500K within the 1st year and received several iRecognize rewards from business and IT partners. • Facilitated cross-functional communication by scheduling recurring meetings and regular project status updates and reports. • Oversaw multiple projects ranging from $250K to $10M simultaneously across different Agile scrum teams. Prioritized deliverables, eliminated redundancy, minimized scope creep and mitigated additional costs by actively overseeing each phase of product development lifecycle.
Examined, assessed and documented business operations, procedures and requirements of consumer sales and operation business unit. • Provided data analysis and application specifications support to integrate company’s sales lead database (CRM) into existing Telesales Order Entry System to reduce average call handling time for sales reps and increase overall sales. • Produced functional requirement documents tracking sales and order management application changes, ensuring legal compliance, creating fraud prevention, sales increases, marketing initiatives, and Fulfillment and Activation Systems integrations. • Facilitated on-boarding process of new vendor and call center by coordinating call routing configuration, user set up, application training and site metrics. Successfully launched over 10 new vendor sites on schedule with negligible errors. • Analyzed sales and user performance data, measuring site productivity. Created reports using SQL identifying operational impact caused by anticipated system changes or known issues, utilized by sales department and operations business owners.
Oversaw requirements, design, development, testing and maintenance of web based order management and fulfillment systems with over 1000 users. Maintained system design, process and interface documents using PVCS VM. • Collaborated with business partners identifying functionality needs and cost effective, scalable design solutions. Ensured business continuity without negatively impacting revenue, streamlined sales / order processing, and reduced operational costs while increasing sales. • Designed common Credit Deposit Service tool, enabling all Sprint wireless sales systems to remain compliant with company’s credit policy without requiring system changes, creating significant IT cost savings and faster marketing promotions launch. • Led billing system integration effort as part of Sprint and Nextel merger activities. Provided capability for over 1K order support agents to manage web and telesales orders using single system, reducing average call handling time by over 40%. • Produced and reviewed testing requirement document, ensuring accuracy and validity of test cases developed by testing organization. Reported and analyzed defects prior to prioritization and validation work by development team, avoiding unplanned application outage and revenue loss. • Developed and conducted online and in-person training for over 100 site users and internal business partners in order management applications.
Maintained complex web-based sales applications using Netscape Suite and Oracle Parallel server. • Executed scheduled software installation activities using NES, NAS, LDAP, SiteMinder across 15 UNIX servers. • Facilitated and implemented application configuration updates and database changes supporting ad-hoc marketing initiatives, ensuring timely implementation of advertised online and telesales promotions.