Winnipeg, Manitoba, Canada
Senior Leader in Institutional Services Management and University Experience, with over 18 years of experience in the education sector and 11+ years in Head and Director roles. My focus was on Student Retention Strategy and optimizing essential services to ensure student persistence, well-being, and employability. In my most recent role, I supervised the management of eight key functional areas, including Student Persistence, Employability, and Claims. My track record demonstrates proven experience in defining and implementing strategic plans to boost retention rates, and a strong capacity for managing complex operations and developing high-performing teams. I am currently transitioning to leadership roles in Winnipeg, Manitoba, seeking to apply my knowledge in operations management and customer experience (Student/Client Experience) within Canadian institutions. If your organization values transformational leadership and service optimization, I would love to connect.
Led the strategy and operations of eight distinct university service areas, with a focus on Student Retention, Employability, Mentorship, and Psychological Orientation. Oversaw the University Claims, managing high-stakes conflict resolution and ensuring student well-being for a large student body. Developed and implemented institutional persistence strategies to ensure student attrition rates remained below 18% each academic semester. Managed and mentored a large multidisciplinary team, promoting a culture of continuous improvement and customer service excellence. Key Service Areas Included as Permanence, Claims, Student Life, Employability, Internationality, Mentorship, Psychological Orientation, and Information Center.
Streamlined academic registration and certification processes, ensuring operational efficiency and compliance with institutional and regulatory standards. Managed and safeguarded the integrity of all official academic records and documentation for large student cohorts. Acted as a key liaison between the Academic Direction, faculty, and students, facilitating seamless communication regarding administrative policies.
Provided high-level administrative and logistical support to the Academic Director, ensuring optimal scheduling and preparation for institutional meetings. Assisted in the preparation of confidential institutional reports and presentations concerning academic performance and departmental metrics. Managed sensitive documents and communications related to academic planning and faculty relations.
Managed and directed all faculty support operations, acting as the primary point of contact for resolving administrative and logistical challenges to ensure instructional continuity. Implemented system changes to streamline service delivery, aiming to increase faculty satisfaction and reduce operational delays. Successfully managed key relations between the academic leadership and teaching staff, ensuring quick resolution of resource and operational needs.
Held full organizational and operational accountability for the Pamer Los Olivos campus. Successfully managed all relations with parents, faculty, and the central corporate office to ensure alignment on educational goals. Implemented educational quality improvements that contributed to increase in school enrollment over the two-year period.