Shah Alam, Selangor, Malaysia
Experienced Key Account Manager with a demonstrated history of working in the logistics and telecommunication industry. Skilled in Negotiation, Territory Account Management, Sales, Sales Operations, and Account Management. Strong sales professional with a Bachelor of Business Administration (B.B.A.) focused in Business Administration, Management and Operations from Universiti Malaya.
Responsibilities: 1. Cultivate a deep understanding of clients' business landscapes to identify growth opportunities and drive business expansion across their organizations. 2. Proactively build, manage, and enhance strategic relationships across all levels within the industry to support business development. 3. Craft and deliver impactful sales pitches and presentations tailored to client needs and objectives. 4. Develop and execute strategic account plans aimed at achieving sales targets, maximizing revenue, and ensuring long-term business growth. 5. Manage and expand a portfolio of client accounts, prioritizing customer satisfaction, loyalty, and retention. 6. Continuously enhance expertise in JurisTech’s solutions and refine sales skills to drive effective client engagements. 7. Collaborate with cross-functional teams, including Presales, Marketing, Product, and Customer Success Managers, to address client needs and elevate the customer experience. 8. Identify and engage key stakeholders within client organizations to support solution implementation and relationship development. 9. Propose and structure competitive solution pricing aligned with client budgets and business goals. 10. Maintain accurate and up-to-date records of sales activities and pipeline status in the Juris CRM system, providing regular updates to management
Responsibilities 1. Oversea and lead a dynamic team to achieve company targets in strategic account management. 2. Collaborate closely with cross-functional departments including marketing, product development, and customer support to ensure alignment of strategies and optimize client outcomes. 3. Monitor team performance through key metrics and provide regular reporting to track progress and identify areas for improvement. 4. Foster a collaborative and high-performing team culture focused on achieving collective goals and driving exceptional client satisfaction. 5. Implement effective strategies to enhance team productivity, efficiency, and overall performance, contributing to the company's bottom line. 6. Actively participate in strategic planning sessions to develop and refine account management strategies that drive revenue growth and long-term client partnerships. 7. Provide mentorship, coaching, and professional development opportunities to team members to nurture talent and support career advancement within the organization. 8. Proactively identify and address challenges, risks, and opportunities within the account management function to ensure sustained success and business continuity. 9. Stay abreast of industry trends, competitor activities, and emerging technologies to inform strategic decision-making and maintain a competitive edge in the market. Achievement: Led my team to surpass targets by 143% in 2023.
1. Oversea and lead a dynamic team to achieve company targets in key account management. 2. Monitor team performance through key metrics and provide regular reporting to track progress and identify areas for improvement. 3. Proactively identify and address challenges, risks, and opportunities within the account management function to ensure sustained success and business continuity.
Responsibilities 1. Required to manage a set of key accounts in Enterprise sales such as banking, education and services industries 2. Responsible for achieving sales target with assigned strategic account objectives. 3. Build a strong relationship with the customer. 4. Generate revenue from existing and new customer. Achievements: • 1st successful selling leased line solution in Digi and won RM200K worth of contract • In 2018, Won in Legue of Legends Heat 3 Final Ramp up Sales Champions • Manage to close RM 2.5 million solution in 2019 and growth rate more than 100 %
Responsibilities: 1. Responsible for revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities. 2. Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a 'personal service' in order to meet individual and productivity KPIs. 3. Act as the customers' main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately. Achievements: 1. Silver award for 3 months consecutive achieve sales target 2. Won the Sunway and Linde tender in 2013 3. Won the Moba Asia contract in 2015 4. First time buyers award in August 2015