Angelo Nam-Hing

Senior Manager Workforce planning and Scheduling at MultiChoice

City of Johannesburg, Gauteng, South Africa

About

Experienced Leader with a demonstrated history of working in the Call Centre industry. Skilled in Business Processes, Analytics, Service-Level Agreements (SLA), Workforce Management, and Contact Centers. My main focus is driving performance utilising data and operations methodology for all customer facing touchpoints.

Experience

  • MultiChoice Group (19 yrs 1 mo)
    • Senior Manager : Planning and Coordination
      Apr 2021 - Present · 5 yrs 3 mos

    • Manager Workforce planning and Scheduling
      Nov 2018 - Mar 2021 · 2 yrs 5 mos

    • WFM team leader
      Oct 2014 - Oct 2018 · 4 yrs 1 mo

  • Inbound Call centre Supervisor at MultiChoice
    Mar 2001 - Feb 2007 · 6 yrs

  • Call centre agent at MultiChoice
    Feb 1998 - Jan 2001 · 3 yrs

    Achievements/Extra Roles Performed Assisted in setting the national accreditation criteria for services SETA (SAQA Requirements) on NQF Levels for the call centre industry. Chosen, based on performance, as part of the 1st ever career development program at MultiChoice.

  • Call Centre / Administrative agent at Housewares Exclusive
    Feb 1996 - Jan 1998 · 2 yrs