Kenya
I’m an IT Support professional with hands-on experience in troubleshooting, system maintenance, network configuration, and end-user support. I’ve worked with both Windows and Linux environments, ensuring smooth day-to-day operations and reliable IT performance in fast-paced settings. Over time, I’ve developed a strong interest and growing expertise in cybersecurity; covering areas such as endpoint protection, access control, secure configurations, data backup, and vulnerability awareness. I also value the human side of security: clear documentation, user education, and proactive communication. Known for my problem-solving mindset and strong communication skills, I enjoy bridging the gap between technical teams and non-technical users. My goal is to continue building my skills in cybersecurity to take on more advanced roles in IT infrastructure and security.
- Acted as the first point of contact for ICT related issues. - Logging and tracking tickets - Remote end user support