Belgium
More than 19 years of experience in the Quality Department of ISO certified FMCG companies, in both laboratory and production environment. Knowledge about different aspects of quality. Strong expertise in customer management, complaint investigation, sensory, vast experience with auditing and supplier evaluation process. Quality management and continuous improvement are an integrated part of my daily working environment.
-Management of the R&D- BU team by building and maintaining a good client relationship -Understanding client needs and translating these into lab support activity. -Input to strategic planning about forecast and actuals. -Flow management of customer lab testing requests based on the client expectations and defined service level agreements. -Follow-up and handling of consumer complaints -Post testing: consolidating data, report review, ensuring added value of data to customer. -Pro-actively looking for future needs and opportunities.
-Sensory lead to IMCR, consumer complaints, counterfeit, troubleshooting, new packaging materials and P&S innovation studies -Point of contact towards BU/Bottler for sensory related questions -Organization and execution of sensory trainings (> 50) internally and for Bottling Operations accross Europe, Middle East and North Africa -Close collaboration, internally with IMCR specialist and technical managers; externally with different stakeholders (BU, Bottlers, R&D, McDonalds, SRA) -Sensory erxpert in off-note identification and description in both ingredients (water, sugar, CO2) and final beverage -Realisations: Development and roll-out of Global Sensory Program into the Coca-Cola system -Follow-up and managing of the operation support technicians (small team) -Follow-up and management of the internal sensory panel and proficiency data of bottlers.