Malmo, Skåne County, Sweden
I take pride in building strong relationships, creating clarity, and helping others succeed. For over 10 years, I’ve worked in client-facing roles across SaaS, compliance, and aviation - often at the intersection of technology, processes, and people. In the past three years, I’ve led teams through change and complexity, implementing process improvements that strengthened collaboration and performance. I’m especially passionate about Change Management - supporting people through transitions, creating alignment, and ensuring that change delivers lasting value. I’ve also supported clients across industries in designing and implementing compliance processes, building a solid foundation in the field. I’m driven by meaningful work done well and I’m often told I bring positive energy, structure, and calm, even in high-pressure situations. I enjoy solving problems, streamlining workflows, and aligning people around shared goals. Having worked on projects with many moving parts - systems, stakeholders, and expectations - I’ve learned the importance of staying pragmatic, transparent, and focused on what matters. Difficult conversations are one of my strengths - I see them as chances to build trust and move things forward constructively. I speak German, English, and Swedish, and have a strong understanding of Danish and Norwegian. Outside of work, I'm passionate about staying active and spending time with my family. I’m also a certified yoga teacher and very interested in the areas of leadership, psychology, and AI. CORE SKILLS: Agile Leadership | Team Enablement | Project & Change Management | Stakeholder Management | Strategic Thinking | Problem Solving
Fortiv is an AI-Native Business Continuity platform that eliminates manual work for Resilience teams.
▪Member of the leadership team for the broader Customer Success department ▪Leading and supporting a team of 7 Technical Project Managers across diverse implementation projects ▪Driving alignment with company vision and strategy while fostering a culture of continuous improvement ▪Shaping the Customer Success roadmap and enhancing the end-to-end customer journey RESULTS: ▪Co-led the development of the implementation methodology to ensure consistency and quality ▪Acted as point of escalation for high-impact projects, supporting resolution and stakeholder alignment ▪Provided coaching and training to the team, strengthening delivery capabilities and collaboration ▪Advised senior management on project risks, dependencies, and process improvement opportunities
▪Took on Interim Team Lead responsibilities during a period of change, supporting team stability and delivery ▪Managed complex projects with multiple dependencies, including new development, partner deliveries, and cross-functional coordination using both Agile and Waterfall methods ▪Developed and improved implementation methodology, internal processes, and documentation standards ▪Led solution consulting and stakeholder management across all levels of client and internal organizations RESULTS: ▪Promoted to Implementation Team Lead based on performance and leadership during transition ▪Mentored junior team members and contributed to the product advisory board ▪Trained and coordinated the technical team on tasks including JSON/HTML editing and API bulk uploads ▪Chaired project reviews and resourcing meetings, and collaborated closely with management on process improvements, effort estimation, and risk identification
▪Owned the full project lifecycle from contract execution to go-live, ensuring smooth implementation and customer satisfaction ▪Configured applications to meet clients’ needs across areas such as third-party risk, due diligence, investigations, conflicts of interest, gift/hospitality approvals, training, and policy distribution ▪Mapped compliance processes and risk workflows, delivering best-practice guidance and tailored platform training ▪Set clear expectations with clients, executed detailed project plans, and created long-term value by preparing for a successful rollout and end-user experience RESULTS: ▪Promoted to Senior Implementation Manager ▪Secured 25+ happy and referenceable clients and joined database team ▪Direct support to professional services department with scoping and estimation ▪Manage order- and escalation process with partner Moody’s Analytics
▪Planning and execution of product implementation ▪Managing customer relationships after initial project ▪Sales representative for product demos; negotiating contracts and renewals RESULTS: ▪Manage all aspects of DACH and UK & Ireland business regions ▪Build strong relations with customers and partners ▪Secured majority of deals in DACH market
▪Developing pre-sales process and researching prospective clients ▪Presenting product to potential clients ▪Contract management RESULTS: ▪Promoted to Key Account Manager ▪Achieved 50% growth of clients from DACH region ▪Participation in trade shows and exhibitions
▪Managing daily business development and community operations ▪Providing business knowledge, efficiency tools and services ▪Onboarding new clients and team members RESULTS: ▪Top performer in preparing knowledge documents for clients ▪Support with talent acquisition and recruitment ▪Active contributor to business development
From Another Point of View: The Cultural Dimension of Open Innovation Collaboration between Business and Academia at the example of IBM and universities in the Nordic region