Pasig, National Capital Region, Philippines
Create and correct map areas, including drawing roads, interconnecting roads, and applying travel restrictions. Set correct locations for addresses and speed limits. Ensure a high level of precision and quick turnaround on all tasks. Consistently meet tight deadlines and maintain a high standard of work under pressure.
Visually inspect each page of medical records for completeness and legibility Handle a high volume of continuous records Protect the security of medical records to ensure that confidentiality is maintained Ensure proper documentation is included in each record as directed by client Remove pages from records that are not required or non-medical Other duties as assigned
Responds to customer inquiries via telephone to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
Acts as a Single Point of Contact for the Customer/Account Team - Lifecycle Order Activity Support, post order issuance Collaborates with Sales, Ordering, Carrier Management, Provisioning, Network & Operations Supports Complex Emerging Services - send email to customer for verification of request given to us by their Account Leads. If no response within 2 business days, we will follow up with them via email or call. Develops Customer Specific Plans to support customer installations & address service issues - engage order writer via RDS - Tracks installation progress using a variety of systems - Manages resolution of order jeopardies, roadblocks and delays - Manages Escalations - conduct product cut over coordination meetings - Customer communication strategy (content, frequency) is account specific - Provides ongoing customer support post installation - Identifies Process issues, impacting Service Delivery -Process orders for Business to Business Client who needs a new Phone and Internet connection, Disconnection and other business related inquires - contact and engage inter-departments/ work groups to expedite request.
Acts as the liaison between Foreign Office - Reviews daily reports and checks if there are transactions that need to be addressed because of anomalies and or amendments. - Verifies if there are unprocessed transactions and checks the reason behind - Review invalid reports and coordinates with Foreign Office the reason for being invalid - Review complaints and or inquiries in a complaint log; thoroughly investigates the issue/s; inform the officer/employees that are in the position to act on such complaints; monitor actions in line with the issues and ensures resolution within 24 hours - Receives complaints and or inquiries from remitters, beneficiaries, and/or personnel of foreign offices via telephone, email chat or other forms of communications. - Monitors submission and completion of Anti Money Laundering Act documents to ensure foreign office compliance to AMLA Requirements before processing transactions beyond 500,000Php above or its dollar equivalent - Review settlement report and in the event there is a need for a decision to be made, coordinates and verifies if funding is a GO OR HOLD transactions - Validates accounts receivables of each foreign office and tie ups in coordination with accounting department