A dedicated detail-oriented Technical Professional with more than 20 years’ experience in the IT field, with a vast technical skill sets in: development, implementation, administration, and project management supporting all phases of the development and project lifecycle. Ability to execute program management methodologies for various solutions to include scoping, planning, budgeting, monitoring, risk assessment, and conflict resolution to obtain closure on assigned projects in accordance with the program objectives. Possesses a strong work ethic and outstanding: time-management, critical thinking, problem solving, excellent written and verbal communication skills, who consistently delivers multiple projects simultaneously on time and/or ahead of schedule.
Directed development, resource assignment and project timelines for solutions and services creation for the Support and Deployment (SDS) organization. Led project technical development as the Subject Matter Expert (SME) for the Network and Connectrix portfolios. · Collaborated with Program Management team to create schedule for development of new technology introduction. · Interacted with the Global Technical Lead (GTL) to define the scope for service offer development projects. · Identified lab resource requirements for projects and perform service simulation/validation. · Managed the offer development project timeline and cross functional team collaboration. · Developed solution documentation for pre-sales and deployment teams. · Prepared costing/pricing Work Breakdown Structure (WBS) effort documentation and accountable for alignment in Salesforce tool. · Coordinated and led weekly project team meetings to define goals, assign resources, convey action plan, and obtain status for monitoring progress. · Executed portfolio improvements by coordinating and conducting documentation review meetings with key stakeholders and end users. · Managed multiple projects simultaneously and communicated updates effectively. · Identified and remediated any impacts to project risk to procure quality offer content.
Project Manager for the Research and Development Engineering organizations' major lab move to a new facility including creating project scope, project plan and timelines, organizing and assignment of resources, assessing and remediating risk to adhere to strict facility move timelines, conducting meetings with stakeholder and end users to communicate status updates. Managed and executed administration of the data storage infrastructure and virtual environments to support the organization. · Developed project plans, phased approach timelines, conducted kickoff and status update meetings with team leads and management. · Defined and allocated resources for tasks to achieve set timeline for the major lab move effort. · Coordinated physical lab move seamlessly for over twelve racks of various vendor servers, storage, and networking equipment to new site location. · Achieved successful configuration and dual site cut over of SAN migration with no interruption of service. · Completed installation and configuration of networking switches and cabling. · Implemented and maintained VMware virtual environment infrastructure consisting of over five hundred virtual machines across four data centers to include: · Deployed of vCenter Server for Single Pane of Glass Management of ESXi Servers · Successfully migrated of all ESXi servers to vCenter. · Managed Windows Active Directory server to created users, groups and set permissions for Single Sign on (SSO) capability.
Managed physical, virtual server and SAN storage infrastructure to support the R&D Engineering organization. Planned and executed administration of the data storage infrastructure and virtual environments to support the organization. • Performed installation and configuration Network Appliance HA on FAS3240. • Configured volume based SnapMirror replication from source FAS2020 to destination FAS3240 systems. • Monitored SAN replication and migration using NetApp OnCommand System Manager. • Installed virtual instance of vCenter Server and performed installation of ESXi Server. • Managed VMware environment including ESXi hosts, datastore allocation and virtual machine creation and migration using vCenter. • Performed configuration and upgrades of IOS and IOS XE on supported Cisco switches including Nexus 5000, 3650, 3750. • Configured and maintained various HP servers including DL360, DL380, DL560 and DL460c servers. • Managed HP servers using HP Blade System OnBoard Administrator, HP Virtual Connect and Integrated Lights Out (iLO) portals. • Assisted in planning and design for maintenance and optimization of core infrastructure servers. • Performed troubleshooting, installation, configuration or re-imaging of operating system, RAID controller, user account management and setup remote access on Automation Systems Manager (ASM) and Advanced Services Appliance (ASA) Industrial Defender platforms. • Analyzed the needs and make effective solutions to meet customer and department objectives.
Senior Software Quality Engineer January 2014 - February 2015 Managed and accomplished a wide range of quality control tests and analyses to ensure that software met or exceeded specifications for EMC Disk Library for Mainframe (DLM) standards and end-user requirements within timelines to achieve release commitments. · Lead product quality initiatives by executing tests in simulated environment. · Achieved customer satisfaction by reporting, tracking and reconciling hardware or software bugs or incompatibility is-sues through all stages of quality test process. · Improved field service on site time by performing tests, reviewing, and submitting field documentation revisions.
Delivered technical leadership to achieve business objectives to scope, plan, implement and maintain Managed Services customer engagements. Managed and resolved customer costing and billing discrepancies on storage allocation in a timely manner and communicated the results to internal and external stake-holders. · Provided Subject Matter Expertise for Big Data, NAS, and SAN technologies. · Developed architecture, design, and documentation for data collection mappings to support SQL data warehousing for portal automation, integration, and coding. · Led project quality assurance activities, including performing technical quality assurance reviews on components, code implementation and documentation. · Managed customer portal requirements and development of technical solutions to support the Managed Services statement of work and billing metrics for customization, and integration of the solution.
Managed professional service program offerings for all phases of the Software Development Life Cycle (SDLC) for the NAS, SAN, and Data Backup lines of business to meet company financial objectives. De-fined project scope, created costing estimates, Service Briefs, Statement of Work, implementation, and validation documentation for pre-sales quotes. · Collaborated with the practice management team to validate, manage, and control the project scope. · Identified lab resource requirements for projects within an agile environment. · Created documentation for assessment, design, implementation and validation for the pre-sales and delivery organizations. · Managed multiple projects simultaneously and communicated any impacts to project risk. · Conducted and coordinated documentation review meetings with cross functional teams and end users to accomplish service content improvements. · Verified overall project and service offering quality and success.
Managed software support requests for both internal and external customers on Linux based Network Attached Storage (NAS) device with various features for UNIX and Windows clients. Resolved issues within Service Level Agreement (SLA) timelines. · Resolved Windows issues, including DNS, Kerberos, permissions, Domain Trust, both external and internal user map-ping configuration issues. · Remediated NFS client access, NIS, mount, stale file handles and performance issues. · Resolved Disaster Recovery cases for remote, local, and cascading IP Replication, for both Active/Active and Ac-tive/Passive environments. · Diagnosed performance related issues and collected network traces at time of occurrence.