Raleigh, North Carolina, United States
Results-oriented Client Support Consultant with over 25 years of sales and service success. Capable of exceeding company and client expectations by developing and executing marketing and territory plans, training, and exceptional service. Consistent track record in managing projects, problem resolution, helping grow market share, sales development, and client retention. Flexibility to perform in both self-directed and team environments. Areas of expertise: • Client Focused • Dealing with Ambiguity • Delivering Quality Service / Support • Issue Management & Resolution • Presentations • Project Planning / Organizing / Management • Relationship and Team Building • Sales Skills
Responsible for growing revenue in the Deluxe Business Advantage program through effective branch contact strategies focused on maximizing penetration of check and related product sales/orders with customers at new account opening. Also responsible for cultivating check order and customer referral opportunities within commercial and business banking departments.
Managed, motivated, and trained a variety of Sales Agent teams to provide exceptional customer service to our Financial Instiutions, Account Managers, and to varying levels of management within Deluxe.
Increased sales, grew market share, and thrived on high-pressured situations and deadlines. Increased product awareness, benefits, and features by providing training in the areas of cross-selling, customer service, and product knowledge to over 85 Financial Institutions throughout Chicago, IL.