New York City Metropolitan Area
I help mid-market companies turn AI from a strategy slide into something that actually runs — better customer experiences, leaner operations, measurable results. My work spans voice AI, enterprise agents, and conversation design. I've delivered large-scale deployments across telecom and legal tech, prototyped in healthcare, and built AI strategy for enterprise organizations. I bridge design, product, and engineering — which means the systems I build hold up in the real world, not just in demos. What I do for clients: AI readiness assessments, strategy and roadmapping, voice AI and agent implementation, team training, and workshops. End to end, with a single point of contact. I'm based on Long Island and work with companies across New York and Connecticut. Remote engagements welcome. I also run DESIGNathon, where AI and design collide, and co-host Swarmathon, a podcast on AI for good. I built VoiceofAI.io as a free resource for designers moving into AI. If your AI initiative is stuck or hasn't started, let's talk. Reach me at elementylintelligence.ai
I'm the founder and CEO of Elementyl Intelligence, an AI readiness and implementation consultancy built for small and mid-size businesses. My focus is responsible adoption -- voice agents, chatbots, and agentic AI that amplifies what your employees already do well, rather than replacing them. Real tools. Real operations. No enterprise budget required. If your business is ready to move but you're not sure how, that's exactly the conversation I'm built for. I work with business owners across industries who want clarity, a realistic plan, and a partner who will be straight with them about what AI can and can't do for their operation right now. I also created voiceofai.io, a not-for-profit educational platform with 20+ modules covering multimodal AI design, voice, chat, and agent systems. Because the more people actually understand this technology, the better decisions they make with it. And I'm currently building Agent Modus, an AI agent visualization platform designed to help businesses and builders map, design, and communicate how their AI systems work before a single line of code is written. If any of this resonates, let's connect.
At Optimum, I will lead the design of intelligent, AI-powered chat and voice experiences that serve millions of customers and frontline agents across residential, business, and internal support journeys. My work blends conversation design, agentic architecture, and multimodal interaction strategy to turn complex service flows into intuitive, human-centered interactions. I own the end-to-end strategy, structure, and writing for enterprise-grade bots — from IVR modernization and chatbot optimization to generative AI integration and prompt engineering. I’ve built scalable design systems, reusable prompt libraries, and guided the evolution of agentic architectures where bots dynamically coordinate sub-agents to handle tasks like troubleshooting, sales support, and account management.
"Designed and implemented AI-driven chatbots and IVR systems across the LexisNexis ecosystem, delivering measurable improvements in efficiency and user experience. Deployed the 'make a payment' feature in the IVR system, resulting in a significant reduction in call center volume. Developed the password reset functionality, enabling users to regain access seamlessly, contributing to enhanced customer satisfaction. Due to NDA restrictions, specific metrics cannot be shared, but the positive impact was substantial. Led collaboration with development teams, managed User Acceptance Testing (UAT), and maintained stakeholder engagement throughout each phase."
🔹 UX Designer / Guild Member 2022 – 2023 Tech Fleet, Remote Managed the full lifecycle of UX research and digital design concepts to gain hands-on experience through the 501(c)(3) nonprofit dedicated to creating fair access to tech careers by providing skill-building opportunities. Collaborate cross-functionally on 3 client projects to deliver interactive prototypes in Figma; designs were chosen by Tech Fleet and have moved into development. Projects included: ▪ IDM Math: Founder and visionary for an inclusive research-driven app for Nuerodivergant Learners, built on my proprietary approach to teaching Neurodiverse students. Oversaw the e2e product roadmap and sprint cycles, ensuring the mobile app prototype was developed based on caregiver and student persona requirements, provided guidance to the project team, and sign-off for development ▪ Career Here: A mobile responsive website that provides high school students with career counseling, college guidance, aptitude testing, and financial aid resources. Identified user needs and pain points by creating a persona and user journey map. Built sitemap and initial wireframes for usability testing and translated designs into low-fidelity and high-fidelity prototypes; improved usability by 60% by adding new search features. Delivered comprehensive style guide and components for implementation. ▪ Confidential Investment App (subject to NDA): Led design and feature ideation and delivered user flows, information architecture, affinity maps, and high-fidelity design with the prototype. Ensured application included proper legal requirements (TOC, Contract Page, etc.) Participated in sprint retrospectives, identifying personal and collective areas for improvement.
Projects: 🔹Podcast Chatbot, Stealth July 2023 – 2024 Assisting AI-Entertainment based podcast create “Yappy,” their Ai-based web co-host who asks listeners to pitch in their hot topics. Soon-to-be released stealth podcast 🔹Julia GPT, Culinary Chatbot April 2023 Created Julia, a well-loved AI-driven chatbot culinary assistant Seamlessly generates shopping lists for users and integrates them with their favorite grocery delivery services Also generates recipes, meal plans, nutritional information, and ingredient substitutions Voiceflow was used to create this bot, leveraging NLP/slotting capabilities 🔹Biz Baker, Hands-free ordering and inventory January 2021 Created Biz Baker, a hands-free, multi-modal platform that automates the non-baking tasks of baking With its NLU/NLP based capabilities, this bot helps bakers manage inventory, create orders, manage vendors, place orders, price products and meet deadline effortlessly Voiceflow was used to create this bot, leveraging NLP/slotting capabilities