Dublin, County Dublin, Ireland
Highly motivated and results-oriented training professional with a proven track record of designing, implementing, and managing successful training programs. Expertise in needs assessment, curriculum development, LMS administration, and stakeholder management. Passionate about creating engaging and impactful learning experiences that drive performance improvement. Demonstrated success in fast-paced and global environments.
- Designed and delivered engaging training on sales systems and tools that are now part of the base curriculum for sellers in the whole company - Conducted comprehensive needs assessments for the EMEA region, developing and executing targeted training plans in collaboration with key stakeholders. - Administered the Content Management System (CMS) and Learning Management System (LMS), Showpad, including content creation, curation, and governance. - Managed the Global Sales Onboarding Program, coordinating training sessions with subject matter experts (SMEs) and measuring program effectiveness through key performance indicators (KPIs). - Developed and curated high-quality training materials using a variety of tools, including PowerPoint, Canva, Camtasia, and Articulate 360.
- Partnered with internal stakeholders to identify training and development needs, analyse challenges, and propose effective solutions. - Delivered engaging and informative training sessions on a wide range of topics, including policies, processes, products, onboarding, and sales techniques. - Managed the onboarding training program within the internal LMS, serving as the primary point of contact for all LMS-related inquiries and procedures. - Served as Program Manager for the Brand Safety Policies Training program, overseeing all training initiatives, establishing timelines, delivering training, and creating and curating all training materials.
- Delivered training to both vendor sites and in-house teams on model optimization processes and best practices - Tracked, reported, and managed queue progress for labelling and QA teams during testing and project rollouts, ensuring the timely completion of projects - Served as the primary point of contact for market and global inquiries regarding various projects
1. Support the training department by providing training on policy, product or quality to new hires and refresh training to employees; 2. Support trainer in delivering, creating and updating training materials; 3. Work with the Quality Team and management to identify training needs; 4. Be a point of contact for new hires, QAs, TLs and Operations.
1. Optimizing online campaigns by finding important keywords; 2. Creating and modifying Ad texts and Google extensions; 3. Increasing my team’s KPI with high levels of productivity and quality.
-Youth Worker with kids and teenager from age 7 to 18-20; -Provided leisure time activities to children and teenagers (such as crafting, sports and games); -Homework club helper; -Helped the center with the preparation of the annual Musical, performed by the teenagers (attending the rehearsals, making the sets and props, working backstage during the shows).