Chile
Results-driven retail professional with extensive experience in luxury and fashion environments. Proven track record in sales growth, team leadership, customer experience, and visual merchandising. Bilingual (Spanish–English), highly skilled in relationship building, KPI management, and delivering premium service aligned with brand standards. Strong ability to increase conversion rates, average transaction value, and customer loyalty through strategic selling and operational excellence.
Provide personalized shopping services, styling advice, and product recommendations to clients. Manage purchase processes including sourcing, order processing, deliveries, and returns. Build long-term client relationships through tailored customer service and trust. Maintain high customer satisfaction and repeat business through premium service standards.
Led a team of 3 sales associates to achieve store performance goals and operational excellence. Monitored KPIs including conversion rate, average transaction value, units per transaction, and net sales. Delivered coaching and performance feedback to improve productivity and sales results. Ensured compliance with visual merchandising standards and brand guidelines. Managed security procedures, inventory control, and loss prevention. Key Achievement: Increased store sales by up to 270% through effective upselling and cross-selling strategies.
Delivered exceptional luxury customer service aligned with brand standards. Managed cashier operations and sales transactions. Maintained visual merchandising and store presentation. Contributed to sales targets and customer satisfaction goals.
Achieved and exceeded monthly sales targets in a high-end retail environment. Built long-term client relationships through CRM and clienteling initiatives. Provided after-sales support and personalized recommendations. Captured customer data for follow-up and loyalty development. Assisted with inventory counts, stock management, and store operations.
Represented Exea Media Colombia in business meetings with Payless Dominicana. Managed reporting for monthly and annual performance reviews. Expanded company portfolio by approximately 50% through strategic relationship management.
Coordinated logistics for events and audiovisual operations. Managed promotional materials (POP) and inventory. Maintained databases and administrative records. Provided VIP guest support and protocol services.