Anna Sutherland

Designer and Strategic Facilitator at Kolmas Persoona Oy // Doctoral Researcher at Tampere Peace Research Institute (TAPRI)

Finland

About

Designer Anna As a design practitioner over the last decade, I have been continually inspired by novel and experimental approaches to complex problems. My consultancy, Kolmas Persoona Oy, has been approached with questions such as: 
“Can design thinking be used to develop ways for public libraries to support democracy?” “Is it possible to improve cancer diagnostics with the help of design methodology?” “How would you go about re-designing a dementia ward?” The key element in all the projects has been to explore ways of making the voice of the ‘user’ heard, empathetically understood and to facilitate the creative power of those effected by the design. Our methodology is derived from design thinking, service design, strategic forecasting, design ethnography and business modelling. Researcher Anna I’m currently a doctoral researcher at Tampere University/Tampere Peace Research Institute. My PhD research “Peace + Design – The Possibilities of Design Thinking in the Peacebuilding Context” lies at the intersection of peace and design research. By applying a multidisciplinary approach, the study examines whether design thinking could provide a useful mindset and a methodological framework in the peacebuilding context. Entrepreneur Anna For someone who meets me for the first time, I might come a cross as an idealistic dreamer. However, I’d be quick to assure you that this quality is accompanied by experience and pragmatism acquired through project management and facilitation of dozens of design projects, strategy processes and board work. I have been an entrepreneur since my early 20s and grown alongside the companies mentioned in this profile. Before Terveystalo Oyj acquired one of them, Sivupersoona Oy, in August 2021, I had the privilege of being an employer for over 150 people in the health and social services sectors.

Experience

  • Co-Owner, Design Ethnographer and Service Designer at Kolmas Persoona Oy
    Apr 2010 - Present · 16 yrs 3 mos

    Kolmas Persoona is a strategic design consultancy with over 15 years of experience in developing public and societal services, strategies and policies through participatory design. We combine deep knowledge of the public sector and municipalities with a practical and collaborative approach to change. We are a framework agreement partner for service design for the Cities of Tampere and Turku.

  • Founder and Member of The Board at Joiku of Life Oy
    Apr 2012 - May 2023 · 11 yrs 2 mos

    Joiku of Life is an innovative well-being and temporary staffing community for care professionals. We aim to be an attractive opportunity to continue active life and working post-retirement. Joiku of Life Oy was acquired by Hoiwa Oy on June 1st 2023.

  • Founder and Member of The Board at Sivupersoona Oy
    Mar 2006 - Sep 2021 · 15 yrs 7 mos

    Sivupersoona is one of the leading Finnish service providers for the deaf and hard of hearing as well as people with speech impediments. Sivupersoona was acquired by Terveystalo on August 31, 2021.

  • Brand Strategist/Copywriter and Founder at Persoona Oy
    Oct 2003 - Mar 2010 · 6 yrs 6 mos