Zurich, Zurich, Switzerland
With over 15 years of experience in administration, HR operations, project management, and change management, I’m passionate about building effective, resilient operations that help teams and organizations thrive. Throughout my career, I've been driven by a commitment to continuous improvement—finding smarter, more efficient ways to work, optimizing processes, and creating meaningful change. I love tackling complex challenges, streamlining workflows, and empowering teams to reach their full potential. What motivates me most is the opportunity to make a real impact. Whether I’m enhancing operational processes, managing projects from start to finish, or implementing change initiatives, my goal is always to contribute to sustainable growth and success. I believe that well-designed operations don’t just support a business—they elevate it. If you’re looking to connect with someone who thrives on making operations more efficient, impactful, and people-centered, let’s connect!
• HR payrolling, being the first contact for all administrative matters for ManpowerGroup’s high-priority clients • Reconciliation of payment flows between clients and their contractors, using client’s Vendor Management Systems (VMS) • Screening self-billed client process and invoicing data, ensuring compliance with both client-specific and ManpowerGroup standards • Allocation of client’s incoming payments to invoices, before processing final payments with the Finance team • Preparation of internal budgets and inflow forecasts Main Achievements: Discovered gaps in operations processes that led to incorrect credit collection in the past. Successfully established a task force to reconciled and recover outstanding past-due credits from end clients, which eventually resulted in over CHF 10 mil. of funds recovered. Defined and established new control procedures that prevent similar issues in the future.
• Managing agendas, travel plans, and appointments for senior management • Managing bookkeeping and budgeting procedures • Preparing financial documents and client contracts • Preparing reports, elaborate proposals, and sales presentations
• Managing the daily progress of EU Projects • Coordinating project schedules, resources, and budgets • Creating and maintaining comprehensive project documentation, invoices, contracts, and reports • Analyzing, negotiating, and order management according to the budget • Planning meetings and organizing project logistics
• Managing projects for contract business, B2B • Coordinating the sales process, documentation, and supervision of the execution • Overseeing clients' complaints as per the company’s procedures • Collaborated with European suppliers and maintained products (purchasing)