Schiedam, South Holland, Netherlands
• Transport planning and coordination with clients, warehouses, and forwarding companies for incoming and outgoing shipments. • Provided first point of contact assistance for all transport related queries for Dylan foreign branches as well as all relevant departments within the parent company Buhlmann RFS GmbH. • Assisted in the implementation of a new company-wide computer system Microsoft Dynamics NAV, and provided training manuals / work instructions and training for Sales in both the Dutch and English languages.
• Supervised a Sales Order Desk team of 10 people, which offered support to the sales managers in e.g. input, processing and tracking of orders. • Assisted in the implementation of a new company-wide computer system Microsoft Dynamics AX, and provided training manuals / work instructions and training for Sales in both the Dutch and English languages. • Provided Helpdesk support in the use of the new system for users at home and abroad (including answering questions, solving or referring technical problems, improving processes and retraining of all Sales staff when system upgrades/changes occur).