Portland, Oregon Metropolitan Area
I’m a business operations professional with experience supporting fast-moving workflows, coordinating cross-functional teams, and building systems that improve clarity and efficiency. In my current role within the logistics industry, I help manage daily operational processes and ensure projects stay organized and on track. I’m naturally detail-oriented and proactive, I enjoy identifying where processes can be improved and creating structure that allows teams to work more effectively. Alongside my professional experience, I’m completing a degree in Business Management and Leadership. Balancing full-time work with my studies has strengthened my time management, accountability, and long-term strategic thinking. I’m especially interested in growing within operations and leadership roles where I can help scale systems, support strong team culture, and contribute meaningfully to organizational growth.
Supported daily scheduling and administrative operations for a multi-provider dermatology practice, ensuring accurate calendar management, organized patient records, and efficient communication across clinical and front office teams. • Managed provider calendars, coordinating appointments to optimize availability and maintain smooth clinic flow • Screened and routed incoming calls, serving as a central communication point for patients and internal staff • Entered and maintained patient data within electronic medical record (EMR) systems, ensuring accuracy and compliance • Collected and verified insurance information to support billing accuracy and minimize claim delays • Facilitated referral and medical record requests, coordinating documentation securely and efficiently • Processed incoming and outgoing documentation, including faxes and records, to maintain organized information flow
Managed insurance verification processes within a high-volume dental practice, ensuring accurate benefit validation, documentation compliance, and streamlined billing support. Maintained detailed records to reduce claim errors and support efficient revenue cycle operations. • Verified patient insurance eligibility and benefits prior to appointments to ensure accurate billing and minimize claim rejections • Communicated with insurance providers to confirm coverage details and resolve discrepancies • Maintained accurate documentation within internal systems to support compliance and reporting requirements • Collaborated with front office and billing teams to ensure seamless patient financial processing
Delivered member-focused financial services in a high-volume credit union environment, ensuring transactional accuracy, regulatory compliance, and strong client relationships. Contributed to internal engagement initiatives that supported team culture and community involvement. • Processed routine and complex financial transactions while maintaining 100% accuracy and adherence to compliance standards • Opened and managed new member accounts, educating clients on financial products and services • Built trust with members by providing clear communication and problem resolution • Contributed to the company newsletter, supporting internal communication and engagement • Organized volunteer initiatives, coordinating team participation and strengthening community outreach efforts
Oversaw daily administrative and operational functions for a busy healthcare clinic, ensuring efficient scheduling, accurate billing, and streamlined office workflows. Played a key role in modernizing internal systems to improve efficiency, organization, and long-term scalability. • Led the transition from paper-based patient files to a fully digitized medical records system, improving accessibility, organization, and operational efficiency • Managed provider and nurse schedules, optimizing appointment flow and supporting consistent clinic productivity • Developed and refined internal policies and procedures to standardize clinic operations • Created and maintained legal and medical documentation for physicians • Oversaw office inventory and vendor ordering to ensure uninterrupted operations • Managed in-office billing processes, including cash payments, lab services, and supplement transactions