United Kingdom
Organisational skills Managing appointment diary working from 3 premises Dealing with external contractors Marketing
Supervision of 80 multi-cultural staff, 22 treatment rooms, and up to 200 guests, during the 3 years the Spa won ‘Worlds no 1 Destination Spa’ Day to day running of the spa included monitoring rooms, assisting therapists, overseeing reception, client complaints or grievances Training; Extensive training of spa and hotel staff. 1:1 up to groups of 30 Set up and maintained training venues Writing and implementing promotional materials and creating SOP manuals Improving and creating new treatments Management; Recruitment Liasing with the projects team Overseeing press and guest visits Attending management and conducting staff meetings Duty management shifts Communication with other departments to ensure smooth running of the Spa