Toronto, Ontario, Canada
Operations & eCommerce leader who loves bringing structure to fast-moving environments. I’ve supported small businesses through day-to-day operations, eCommerce strategy, vendor coordination, customer service, and bigger projects like launching a full eCommerce site. I’m at my best when I’m solving problems, improving how things work, and helping teams and spaces run smoothly. Outside of work, you’ll usually find me reading fantasy novels, working on a puzzle, playing board games, or getting outside for a hike, camping trip, or paddleboard day.
- Developed and launched company’s eCommerce site, generating $26.4K in new revenue and contributing to 13.8% of total annual growth in 2025 - Created online store architecture, including navigation, categorization, naming conventions, and formatting - Responsible for product onboarding process and continuous site audits - Generated product listing pages for over 2000 SKUs. Drafted engaging descriptions to drive sales, selected high-resolution imagery, and summarized key brand details - Managed 8+ team members, strategically delegating responsibilities and adapting to evolving store needs. - Managed social media portfolio including weekly email newsletters (average 63% open rate) and daily Instagram & Facebook posts - Designed in-store branded visuals (e.g. food labels, signage, price tags) balancing compliance, readability, and brand identity. - Managed inventory via ordering merchandise, invoice processing, pricing, and coordinating with vendors. - Independently worked on multiple high-level projects simultaneously to assist in business growth and development. - Formed authentic connections with clientele to increase brand trust and customer lifetime value.
- Led daily operations and a team of over 10 staff members at a low-waste, package-free retail store. - Oversaw hiring, onboarding, and training, while maintaining an inclusive team culture. - Managed online (Shopify) and in-store inventory for over 500 SKUs via sustainable, closed-loop practices. - Built and launched a wholesale program, establishing new B2B relationships and expanding market reach - Grew social media followers through creative content after period of stagnation. - Promoted low-waste education to customers, vendors, and the broader community. - Developed and implemented a comprehensive staff manual, improving onboarding consistency and operational clarity.
- Anticipated client needs to deliver exceptional service, consistently exceeding expectations and upholding Fairmont Hotels' renowned brand reputation. - Demonstrated in-depth knowledge of wine and spirits to provide expert pairing recommendations, enhancing the overall guest experience.
- Managed administrative processes including: payroll for 150+ staff, participant registration, and onboarding documentation. - Performed high-volume data entry and record maintenance using Microsoft Excel with strong attention to accuracy. - Communicated with staff and participants to coordinate schedules and program logistics. - Managed office supply inventory and procurement including ordering and tracking materials. - Handled cash collection, reconciliations, and secure deposits in accordance with financial procedures.