West Molesey, England, United Kingdom
As Director of Business Intelligence and Performance at Global Switch I am responsible for our enterprise solutions and our data. With teams specialising in platforms and insight I have implemented strategy that enables integrated platforms that feed our modern data platform and allow us to maximise AI across the estate. We are consolidating technology, modernising our stack and enabling a future where we can respond quickly to the evolution of technology allowing us to operate at the bleeding edge. Technology Transformation Programme Director at Sky, over three years of leadership have been dedicated to revolutionising organisational agility and operational efficiency. I am known as a tenacious delivery expert. By spearheading an Agile transformation for 5,000+ employees, working on the design, planning and delivery of our transformation from Project to Product based organisation. Leading the cultural shift in our ways of working and moving to a Value Stream model. Additionally, the consolidation of technology licenses across 32,000 staff streamlined processes and significantly enhanced efficiency. Responsible for implementing and scaling AI & ML adoption across the business. Hosting the Sky Tech Summit brought global engagement, with 22,500+ attendees and 2.5M+ LinkedIn impressions, showcasing a commitment to digital innovation. With over 18 years of experience at Sky, contributions span Agile adoption, stakeholder engagement, Brand Protection, Piracy disruption, Product ownership and large-scale technology transformation. Past initiatives include launching and scaling products and services to global scale, re-platforming customer facing solutions with no interruption to service, 94% employee social media adoption in just three months and delivering proprietary solutions that generated significant cost savings. Motivated by a mission to optimize operations and foster innovation, the focus remains on delivering impactful change and supporting Sky's strategic goals in fast-paced, complex environments. As a values based leader people are my super power and I am passionate about empowering and developing highly performing motivated teams that know how to collaborate and communicate to get the job done.
• Spearheading the development of meaningful digital dashboards for stakeholders across our organisation enabling data as a growth driver. • Enhancing data accessibility and establishing single sources of truth through key solutions, streamlining data governance and standards globally. • Overseeing a core team responsible for delivering global platforms, ensuring best in class scalable secure solutions, successful implementation and user adoption.
• Directed £multi-million transformation programme consolidating tech platforms across regions, aligning with strategic cost and integration objectives. • Centralised IT vendor and licensing for 32,000 users, reducing redundancy and delivering major operational savings—supporting carve-out readiness. • Drove Agile transformation across 5,000+ staff, leading the cultural shift through a blend of People focused activity and development accelerating change and value delivery. • Led transition from Project-led to Value Stream model, enabling sustained delivery of product-based outcomes aligned with enterprise strategy. • Defined AI/ML adoption roadmap, embedding early-stage intelligent automation into global operations. • Produced stakeholder-facing metrics and reports aligning with financial and strategic KPIs— translatable to DD environments.
• Consolidated digital infrastructure and CMS estate, saving £Ms while enabling scalable integration across business units. • Delivered £4M in custom tech solutions via in-house Agile squads (4 teams, 20 developers) across marketing, ops, and content. • Led new product introduction from flash to bang scaling from intro to 97% usage across our Global user base. • Supported senior leadership with technology roadmap planning, focusing on cost-efficiency, user adoption, and platform agility. • Decommissioned 100+ legacy systems. Key preparation for IT simplification and separation initiatives.
Responsible for compliance within the commercial sector, operations in relation to copyright theft.• Scaled enforcement actions from 150 to 2,500+ annually, boosting subscription revenue by £17M. • Launched automated piracy disruption, increasing content takedown capacity 100x in year one. • Developed intelligence-led investigations with law enforcement, targeting high-value piracy networks. • Implemented digital monitoring tools, safeguarding Sky’s brand across online platforms. • Engineered a case management platform, streamlining enforcement processes and efficiency. • Enhanced civil enforcement strategies, laying groundwork for significant revenue growth. • Introduced automated online piracy takedown processes, scaling impact significantly. • Partnered with leadership to align enforcement with business objectives.
• Launched VIPER facial recognition unit, improving suspect identification accuracy. • Optimised case management for wanted files and bail processes, enhancing operational flow.