Anna-Maria Mavridou

Customer service and operations support specialist

The Hague, South Holland, Netherlands

About

I’m the extroverted part of the team — the one who enjoys talking to people and creating connections. My colleagues often describe me as emotionally intelligent, approachable, and proactive. I naturally take initiative, organize things before they turn into problems, and enjoy helping others find solutions. I’ve worked in roles that required strong communication, structure, and adaptability, and I’ve learned that I thrive where there’s variety and human connection. I like workplaces where teamwork, curiosity, and creativity meet — and where every day feels a little different from the one before.

Experience

  • nVent HOFFMAN (1 yr 4 mos)
    • Sales Operations Support
      May 2023 - Jan 2024 · 9 mos

      Sales Operations -Assist in the creation and development of various learning programs -Analyze, improve and implement systems and procedures. Researching errors, resolve problems, and recommend configuration adjustments -Audits: assist with customer Master data review -Compliance: improving ERP Master data Sales Training -User documentation development and support -Onsite and remote training, in teams or one to one -Processing and configuration support -Recommend best practices -Assist Executive Team in identifying staff training needs

    • Customer Service Specialist
      Oct 2022 - Jul 2023 · 10 mos

      - Manage and process incoming orders in ERP system - Update the database in the ERP with new and existing customer data - Monitoring flow of goods in warehouses and reschedule orders accordingly - Sales system support to the sales organization (answering questions per mail, handling helpdesk tickets) -Event Management of trainings

  • Fieldwork at ADC ArcheoProjecten
    Jun 2022 - Jun 2022 · 1 mo

  • Assistant Floor Manager at Inditex
    Mar 2021 - Feb 2022 · 1 yr

    - Commercial and visual merchandising analyses (inventories, sales metrics, action plans, merchandising strategies, product presentation) - Utilization of RFID system - Effective communication with different departments and regional management team - Administration/HR-related responsibilities (budgeting, controlling personnel hours, payroll management, networking & recruitment) - Supervision, Onboarding, training staff (team of 15+ employees)

  • Master Thesis - Stable Isotope Analysis at Leiden University - Faculty of Humanities
    Jan 2019 - Jun 2019 · 6 mos

    Stable carbon and oxygen isotope analysis on human dental enamel - reconstruction of breastfeeding and weaning practices of an Archaic Cuban population

  • Internship at Laboratory of Human Osteology
    Oct 2018 - Dec 2018 · 3 mos

    Biological and Paleopathological analysis of human remains