Ellicott City, Maryland, United States
Accomplished general manager of a 24/7 mini mart and liquor business known for delivering strong revenue and profit gains in highly competitive food, alcohol and beverage market. Annual revenue equaled or exceeded $2M. Expanded underperforming business by 18% in profit within first 2 months; increased profit by 56% in first year
● Identify potential cross-relation or duplicate donor records listed in Excel based on public and property records ● Organize and locate $10K and greater donor checks in SharePoint and document matching checks to donor recipients in Blackbaud Raiser's Edge (CRM) database; enter information into the Blackbaud donor system ● Track and correct incorrect data on Excel of donor information ● Coordinate mail campaigns; export addresses from Blackbaud Raiser's Edge (CRM) database to Excel and Word to generate 3,000 mailing labels per month. ● Improve donor database integrity through clean-up projects and precise data entries in Blackbaud Raiser's Edge (CRM) ● Answer incoming phone calls to compile donor information and donation payments in Stripes and Google Forms in Phon-a-thon events
Business Planning & Strategy ● Developed annual business plans, strategies, and revenue objectives based on retail and gap analysis, marketing plans, sales strategies ● Expanded underperforming business by 18% in profit within first 2 months; increased profit by 56% in first year ● Managed promotional activations, developed merchandising features and marketing campaigns that drove product sell-through ● Tracked retail execution, costs, and sales to determine return-on-investment and implications for use in planning future promotions Fiscal Responsibility ● Strategically planned budgets for each retail program and spent within agreed upon targets and parameters ● Ensured costs, resources, and time invested were justified by incremental sales or strategic benefits gained on a project and customer level ● Determined annual budgets, allocating amounts for merchandise, utilities, software/hardware, and building improvements ● Analyzed revenue patterns for cost reduction, streamlining functions, and automation. ● Ensured timely payment of taxes, utilities, and business bills and expenses ● Maintained 12 business accounts to process $14,000 cash weekly ● Managed $250,000 construction project for a 100-year-old building and property renovation Customer/ Sales ● Overhauled customer accounting system ● Analyzed market trends to forecast demand from competing brands and pricing models Management ● Hired, trained, managed, scheduled, and retained 6 employees ● Set protocols and established policies for staff ● Reduced Operating costs by 14% Supply Chain/ Vendor/ Merchandise/ Inventory Management ● Managed 2.5K SKUs (food, alcohol, beverage, non-food, tobacco, lottery products) ● Managed product turnover and discounting ● Adhered to product placement requirements from slotting contract ● Managed relationships with 25 vendors ● Created vendor management system that included vendor payment tracking, invoice filing and other document management