Springfield, Virginia, United States
I specialize in aligning technology strategy with organizational goals to streamline operations, modernize infrastructure, and elevate service delivery. Additionally, I am passionate about leading high-performing teams through transformation, focusing on delivering measurable impact, operational excellence, and sustainable growth in complex, mission-driven environments. I leveraged my combined expertise in business operations, technology, AI-lead SDLC, and financial management competencies to help Fortune 500 and government clients see their challenges in actionable ways and transform their operations by implementing new digital strategies, technologies, and processes. Specifically, I have: ✓ Managed $70M+ annual revenue, double digit sales growth YoY with over 600+ global team members ✓ Saved $12M in annual costs for a client by sunsetting legacy systems and implementing new HR technology solution enabling streamlined work-flow processes, transparency and automated reporting. ✓ Mobilized a 200+ team members to stabilize and improve a healthcare marketplace financial management system, enabling millions of Americans to obtain affordable plan. ✓ Implement and led multi billion dollar business operation transformation projects including Medicare financial transaction system As a senior leader today, I do whatever I can to open up opportunities for others, to share the ups and downs of my journey and to listen with empathy. At Accenture, I mentor Asian-Pacific women colleagues, helping them lean into their unique background and experiences and advance in their careers. I am also an active mentor leader and past board member with Ascend, an organization aimed at supporting Pan-Asian business professionals. For most of my life, I’ve felt like I was on the outside looking in. As a first-generation Korean immigrant growing up in America, I wanted badly to fit into American culture. However, over the years, I’ve realized that my immigrant’s perspective is actually a strength, one that has played an important role in my career success.
I drive enterprise-scale technology and organizational transformations for Fortune 500 and government organizations, combining deep financial, digital, and operational expertise. Accountable for $50M - $70M portfolio with consistent 8-12% growth, leading programs of up to 600+ global professionals to deliver measurable cost takeout, digital modernization, and organizational change. CONSULTING PORTFOLIO SUMMARY Scope: Orchestrated multi-billion-dollar transformation across healthcare, government, and consumer products, directing programs up to $900M and leading global teams of 600+, consistently delivering operational efficiency, technology modernization, and measurable cost savings. SELECT RESULTS ✓ Stabilized and modernized national healthcare systems, including leading the turnaround of Healthcare.gov, enabling accurate processing of $30B in financial transactions and securing a $100M follow-on contract through proven large-scale delivery and stakeholder alignment. ✓ Large Healthcare Client – Led a clinical application support globalization initiative for a large healthcare client, successfully migrating support responsibilities offshore in 60 days, achieving 80% offshore staffing, reducing operating costs, and implementing governance processes to ensure service stability and performance. ✓ Large Consumer Products Client – established program management structure, operating model and resource optimization in support of 3-year, global implementation of SAP S/4 HANA transformation project. ✓ Large Insurance Client – Developed and executed data conversion strategy for PeopleSoft implementation to support client’s 3-year cost reduction program. ✓ Government Client – Contributed to success of multi-billion-dollar federal sustainable energy loans program by creating the risk management framework for evaluating potential investments and ensured compliance by analyzing and testing processes and internal controls.
I was hired as a senior consultant to deliver business transformation strategies for Fortune 500 and government clients. SELECT RESULTS ✓ Government Client – Successfully transitioned client post-Oracle E-Business Suite implementation by creating and leading training and reimagining their financial management process. ✓ Government Client – Developed and implemented a program management framework to aid the agency’s strategic planning, performance measures development, and budgeting.
Performed and managed cost and budget tasks for a healthcare organizations including Mary Washington Hospital.