Midlothian, Virginia, United States
Recent graduate from the University of South Carolina's Darla Moore School of Business with a background in Finance, Marketing, and Data Analytics. Passionate about learning, building connections, and embracing new opportunities for growth. Excited to begin my professional career and continue developing my skills through meaningful experiences and challenges.
- Supported lead planners in developing customized client budgets by analyzing costs and ensuring alignment with financial goals. - Created content and analyzed performance metrics across platforms, presenting weekly insights to senior planners. - Served as an on-site representative at 7 weddings, overseeing vendors and wedding parties to ensure a smooth experience and strong client relationships. - Attended weekly planning meetings and completed 10+ in-office hours.
- Managed lead tracking, membership status, and transactions using CRM software. - Achieved a 25% lead-to-member conversion rate through cold calls and in-person consultations. - Oversaw front desk operations, member support, studio upkeep, and daily admin tasks.-
- Trained and mentored new hires to deliver high-quality guest service and support team performance. - Recommended and upsold menu items and promotions to guests, increasing overall sales. - Managed daily cash flow by reconciling payments and maintaining 100% accuracy in transaction records. - Fostered a positive guest relationship experience through clear communication and attentive service. - Communicated with front and back-of-house teams to create smooth and enjoyable dining experience