Anna Johnson-Ferguson

Head of Service Quality & Sustainability

Jyväskylä, Central Finland, Finland

About

Experience

  • Intrum (18 yrs 8 mos)
    • Head of Service Quality & Sustainability
      Jan 2025 - Present · 1 yr 6 mos

    • Operations Manager & Sustainability Lead
      Jan 2023 - Dec 2025 · 3 yrs

    • Operations Manager
      Feb 2014 - Dec 2025 · 11 yrs 11 mos

      Head of business unit, invoice sending and sales ledger service. Management of operations, talent, finances and service development through a 700 % growth including organization and application changes.

  • Sales assistant at Varamiespalvelu-Yhtiöt
    Nov 2005 - Nov 2007 · 2 yrs 1 mo

    Service of both job applicants and business customers. Recruitment. Supporting tasks for payroll admin.

  • Mentor at Sitel
    Sep 2003 - Mar 2005 · 1 yr 7 mos

    Customer service. Head of Nordics team. Mentor and trainer for 60 international employees. Process and quality management.