Wroclaw Metropolitan Area
LANGUAGES: Polish – native; French – fluent speaking and writing English – fluent speaking and writing OTHER SKILLS: - ability to quickly analyze situations and making accurate conclusions - ability of fast decision-making, even under pressure of time or achieving expected outcome - fast-learning - creativity - working with group of people and networking ease
- Access rights management for French and English-speaking users, set up of users’ ids, creating/updating accounts, giving access to numerous applications - Handling and troubleshooting incidents on daily basis. Analyzing login errors and access rights level and finding solutions to users’ access problem - Cooperation with internal and external customers - provision of necessary business information to stakeholders and another support groups - Focusing on the customer needs, specifications, targets, processes, standards, techniques and tools to support task performance - Workflow management: dispatching and monitoring the daily workload - Managing the day-to-day activities of UAS according to SLAs - Complaint management - Creating and improving Knowledge Base Documentation
- Handling native language customer contacts - Answering calls and e-mails, responding to customer situations - Contacting external client and his vendors - Utilization of SAP and CRM - Preparing reports and statements in Excel - Suggesting corrective actions to operational issues - Monitoring the service events - Reviewing customer feedback and providing basic analysis of cases - Training new joiners – replacing SME if needed - TOP 10 vendors mid-month and end of month analysis
- Registering and resolving complaints associated with furniture transport for key customer “Conforama” in France and Spain. - Handling of French-speaking customers - Quality verification of transport and deliveries - Communication with furniture producers - Stock control - Supervising the following of quality maintaining procedures
- Diamond technology, fire-prevention systems, waterproofing - Management a team of 12 people - recruiting - conducting trainings - invoicing - cooperating with investors