Athens, Attiki, Greece
With 27 years of experience in sales, customer support, and administrative assistant roles, I have developed a versatile skill set and a deep understanding of the importance of exceptional customer service. Throughout my career, I have consistently demonstrated a commitment to delivering results and ensuring that customers receive the support they need to achieve their goals. As a sales professional, I have a proven track record of success in managing relationships with clients, identifying opportunities for growth, and closing deals. I have experience working with a wide range of customers, from individual consumers to large organizations, and I am adept at tailoring my approach to meet the needs of each individual customer. As a customer support representative, I have developed strong communication and problem-solving skills, enabling me to quickly identify and resolve issues for customers. I am dedicated to ensuring that customers have a positive experience with the company, and I am always willing to go the extra mile to help them achieve their goals. As an administrative assistant, I have experience managing office tasks, calendars, handling correspondence, drafting tenders, managing contracts and agreements, and providing customer service. I am highly organized and detail-oriented, and I am able to manage multiple tasks and priorities with ease. Throughout my career, I have consistently demonstrated a commitment to continuous improvement, and I am always looking for new ways to enhance my skills and deliver even better results for my customers and my employer. I am confident that my experience, skills, and dedication would make me a valuable asset to any organization.
- Sales of services to end customers by telephone, using a consultative approach to identify and understand customer needs and preferences. - Customer relationship management, ensuring customer satisfaction through timely resolution of issues, effective communication, and regular follow-up. - Customer service for technical issues, building expenses, fuel supply, appointments, and other subjects, providing prompt and professional support to customers at all times. - Customer complaint management, handling customer complaints with empathy and professionalism, and working closely with other team members to ensure timely resolution. - Coordination of the company's technicians, scheduling and dispatching technicians to customer locations, and ensuring on-time and effective service delivery. - Collection of customer debts, managing customer accounts, tracking overdue payments, and working with customers to ensure timely payment. - Emergency customer support standby, providing 24/7 support to customers in emergency situations, and ensuring timely resolution of issues. - Managing customer contracts, ensuring compliance with contract terms, and working closely with legal and other team members to ensure successful contract execution.
- Provide administrative support to clients remotely (e.g. Doctors, Lawyers), including managing calendars, scheduling appointments, and handling correspondence. - Manage email, responding to inquiries, and forwarding messages to appropriate team members. - Provide customer support via phone, email, chat, or other channels, ensuring prompt and professional service. - Communicate effectively with team members, clients, and vendors to ensure timely completion of tasks.
-Provide secretarial support to the company, including managing calendars, scheduling appointments, and handling correspondence. - Draft tenders for public tenders, ensuring compliance with all requirements and regulations. - Manage contracts and agreements, ensuring timely renewal and accurate record-keeping. - Provide customer service to clients, addressing inquiries and concerns in a prompt and professional manner. - Coordinate with suppliers to ensure timely delivery of goods and services, and manage supplier relationships. - Organize and maintain files, records, and databases. - Communicate effectively with team members, clients, and vendors to ensure timely completion of tasks.
- Manage customer reception, providing a welcoming and informative environment for visitors. - Coordinate customer appointments for clothing and footwear sampling, ensuring timely follow-up and feedback. - Provide exceptional seller service by answering questions, resolving issues, and maintaining a positive attitude. - Manage a call center, ensuring prompt and professional responses to all incoming calls. - Handle cashier responsibilities, processing orders and payments with accuracy and efficiency. - Process supplier payments, maintaining accurate records and ensuring timely payment. - Manage correspondence, including emails, letters, and other forms of communication.
- Provide exceptional customer service and support to customers by phone. - Resolve customer issues in a timely and professional manner, ensuring customer satisfaction and retention. - Collaborate with other team members to address complex customer issues and escalate issues as needed.